Leaders to Leader

Lessons from the Great American Leaders & How They Apply Now

Archive for the ‘Change Management’ Category

Barriers to Integrating Change

with one comment

problemsolving1

Implementation strategies are an essential part of the team approach. These are part of the initiatives for change that the team process is chartered to accomplish. For teams to successfully introduce change into the organization, they must integrate the principles, actions, methods and practices associated with the desired outcome of the project. The team’s inability to integrate these elements into the organization is a barrier to its success.

Teams create their own integration barriers when their behavior is inconsistent with the principles, actions, methods and practices they are introducing into the organization. It is not enough to organize, plan, pilot and introduce organizational transformations; these introductions must cause change and be reflected in the team’s behavior.

Teams that block themselves at the implementation stage repeatedly get mired in a web of bureaucratic minutiae, focusing on small details at the expense of a successful project. They confuse plans and strategies for the final project and the repetition of processes and procedures for change. Consequently, they never fully integrate the desired behaviors into their own team. Teams get caught up in the form rather than substance of the project.

At some point in the team process leaders must refocus their team’s efforts on successful completion and implementation.

When a team gets trapped in an integration barrier, it gets immersed in a cycle of repetitive actions and activities that drain enthusiasm and drive. For the sake of perfection, teams ultimately lose their passion. Without this internal drive, there is little incentive to see the project through to successful completion.

If teams wish to break out of this trap, they must either seek acknowledgement of their accomplishments from outside of the team or develop the ability to generate an internal appreciation. When a team can step back and review all that it has accomplished, it has the ability to rekindle its enthusiasm to complete the project.

As teams review their progress and enthusiasm, they become aware of the influence of specific members who are demanding unattainable levels of perfection. At this point, leadership is required to solidify the responsibilities for the last stages of implementation and push the project to completion. Leaders must assume a give-and-take attitude to see the project through.

Leaders must also ensure that teams do not get bogged down in attempting to meet a myriad of expectations. Management, customers and suppliers may create these expectations, but a team must review its standards for performance to reestablish project priorities and direction. This process alone often renews the team’s enthusiasm and passion by marking a clear path to follow.

Successful implementation of team projects involves cultivating relationships with the individuals whose responsibilities are going to be impacted by the project. Many teams mistake their charts and reports for the work that must be implemented, and fail to understand the need to interact with the people involved.

Teams must ensure that a preoccupation with detail does not waste valuable time. Implementation of any project is time intensive. Teams desiring to deliver a perfect system can be admired, but wasting time on minor and often insignificant details causes delays and forces the team to eventually deliver a less than ideal project.

Successful project implementation requires individual team members—often without the requisite authority—to assume responsibility to achieve specific objectives. This often puts pressure on team members and their ability to influence, foster trust, build on the ideas of others, acknowledge their contributions and understand their points of view. The final implementation stage is stressful and tests the ability of the team to work together to meet its goals and objectives. This stage is where team bonds and cohesiveness matter and help the team overcome this final barrier to success.

If you are seeking proven expertise and best practices on generating successful results and outcomes with your teams to train or educate your employees to solve problems and improve their performance in this area, refer to Developing & Planning for Team Results: Pinpoint Leadership Skill Development Training Series. Click here to learn more.

Related:

Five Pitfalls Teams Need to Avoid

Seven Characteristics of Strong Teams

Strategies and Solutions for Solving Team Problems

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

Advertisements

Do Institutionalized Management Practices Create Formidable Obstacles to Change?

with 2 comments

fearfulman

Every organization must adapt to change whether they like it or not. Customers, competition and technology compel organizations to adjust. The success and speed of change is dependent upon several key factors that are closely associated with leadership.

However, institutionalized management practices and structures can create formidable obstacles to internal change and can prevent organizations from taking advantage of short windows of opportunity. These obstacles present a challenge to all managers.

In most organizations individuals are taught to manage not by leading but by controlling and directing. Within these organizational cultures, this style of management is often equated with leadership. This key fallacy often prevents organizations from effecting change and taking advantage of afforded opportunities.

Management is a precise set of processes that keeps a complicated system of people, resources and technology running smoothly and, hopefully, without problems. These processes include functions such as planning, budgeting, organizing and controlling. Yet management as leadership goes well beyond these activities to include the set of processes that initially creates an organization and allows it to adapt to a variety of changing circumstances.

It is important for managers to understand the difference between the two processes. Leadership is what defines the future for the organization, aligns people with a vision and motivates them to carry on despite the obstacles. Transforming an organization in the face of change requires a majority of leadership skills and a minority of controlling and directing skills. While management in the traditional sense was required to build and staff the large corporate organizations of the past, leadership is what is required to transform them in the face of change for the future.

The key factors of change within any organization are all leadership-based. In the past, management was essential to internally build and maintain large organizations and bureaucracies. While such management is still important, organizations faced with rapidly changing technologies, markets and competition must focus their efforts externally to effectively handle change and take advantage of the subsequent opportunities. This external focus is part of leadership.

The reasons behind this strategy are self-evident. Internally-focused managers and employees tend to be myopic in their thinking, which makes it difficult for them to identify the external forces presenting both threats and opportunities to the organization. Insular thinking is designed to protect internal bureaucracies and political power bases; thus, it denies the existence of the forces of change that are buffeting the organization.

Since they disregard the forces of change, these managers are highly resistant to alterations and build walls within the organization. These barriers are difficult for managers as leaders to overcome. Before they can emerge to challenge these internal barriers, they must understand how the key factors of leadership compare with the traditional management structure, and how the two vary in style and approach to change. While controlling and directing management can support leadership in the accomplishment of goals and objectives, most organizational cultures have traditional managers dictating what managers as leaders should and can do; this is the opposite of what should be happening. The following comparisons are where many of the directing/leading conflicts occur with traditional management imposing its principles and constraints upon leadership.

Planning and Budgeting vs. Establishing Direction

The role of management in the traditional sense is to establish detailed steps and schedules that direct the organization toward the accomplishment of its goals and objectives. Individuals and organizational resources are allotted according to need and assigned to specific tasks.

The role of management as leadership is to develop and define an organizational vision for the future. Managers initiate strategies to produce the necessary changes required to achieve their vision.

The conflict in traditional manager-run organizations is that they wish to have managers who lead work within the constraints of the established plans and budgets, which limits their ability to act and effect overall change. Rather, planning and budgeting should be used to support the manager’s goals and vision to implement necessary organizational change. This presents a challenge for managers as leaders: they must effect internal change before they can achieve external change.

Organizing and Staffing vs. Aligning People

The conflict between organizing and staffing on the one hand, and aligning people on the other, is an argument of form over function. Many entrenched managers have institutionalized a number of management functions, which creates highly structured programs that help the organization to achieve its institutionalized goals and objectives. Employees and resources of the organization are controlled and directed through these goals related to policies, procedures, methods and systems.

While managers as leaders understand the validity of a management structure and a need for it to support a leader’s vision, goals and objectives, they are primarily guided by the principles of aligning people to their vision. Managers who lead accomplish their goals by communicating direction, via words and deeds, to everyone whose cooperation is needed for the creation of teams and coalitions that understand the vision and accept its validity.

Once teams and coalitions are internally established, managers understand the need for the functions of organizing and staffing that support these efforts, but are not constrained by them.

Controlling and Problem Solving vs. Motivating and Inspiring

The use of control methods and techniques is management’s way to monitor results and identify deviations from the plan. Problem solving techniques are instituted to use the organizational resources that resolve the problem.

The manager who leads will use these methods and techniques only after motivating and inspiring people to overcome the major internal and external barriers to change. A key difference is that controllers and directors use methods to implement solutions while leaders motivate people to change.

Predictability and Order vs. Change and Opportunity

The fundamental difference between controlling and leading management is in the final results.

Controlling management focuses on the short-term results that are expected by various stakeholders in the organization, such as meeting budgets and quotas and producing an adequate return on investment. Their focus is on predictability and order, which inhibits organizational adaptation and transformation to meet the forces of change.

Management as leadership aims to drive the organization through change vis-à-vis their vision. While this focus may alter the organization’s short-term goals, it has the potential to produce extremely useful change by taking advantage of emerging opportunities and transforming the organization in a positive manner. The results of this endeavor can produce new products, services, approaches and methods that positively impact the organization in the long-term.

Excerpt: Facilitating Change: Pinpoint Leadership Skill Development Training Series (Majorium Business Press, Stevens Point, WI 2011) $ 17.95 USD

Related:

How Well Do You Set the Tone?

What Does Luck Have to Do With It?

Anticipating and Handling Employee Fears of Change

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

Conflict is Inevitable With Persistent Resistance to Change

with 2 comments

headinhands

Resistance is experienced in most teams as they struggle with the concept of change. The purpose of creating teams is to tackle difficult issues and tough organizational problems. Invariably, the resulting solutions teams develop result in active transformations that disrupt the status quo and personal agendas, which also tends to remove personal positions of power. Consequently, there is a natural tendency for individual team members to resist pending changes.

The main challenge in leading teams is to allow the full complexity of individual personalities, talents, qualities and insights to emerge. These must be actively harnessed in order to achieve major team objectives.

While it is easy to set limits on verbal expressions and behaviors, doing so severely diminishes overall team potential and performance. Since various personality traits of individual members actively shape their general and immediate focus and perspectives, leaders who understand them are able to estimate their direct responses to change. Ultimately, with this related knowledge and understanding, they should be able to anticipate and minimize overall team member resistance. And they should be able to demonstrate that resistance results from differing perspectives that can be reconciled with the objectives of the entire team.

Resistance is an instinctive and energetic opposition to new ideas or someone’s expressed wishes to do something differently. If individual team members persist in their resistance, conflict becomes inevitable. Often resistance is framed as a struggle for control or as a problem that has been eliminated. The lines of conflict are often quickly drawn. Therefore, it is important for leaders to understand the concepts of resistance and conflict within their team environments and to learn how to harness and control them.

Avoidance of Conflict

Conflict should not be seen as something to be resolved, but as an experience to be explored. Opposing views in regard to team direction and change are never totally unrelated and can have great value when considered “different parts of the same story.” Leaders will often find that resistance and conflict are consistently initiated by many of the same individuals on their teams as a result of their inherent personality traits.

Avoidance of conflict either drains interest, enthusiasm and trust or results in concealed tension, internal fighting and impaired team performance. While some leaders meet resistance head on, others often do everything possible to avoid the attached conflicts. Rather than keep conflicts from erupting, avoidance causes increasing internal team resistance. It is extremely important to keep in mind that appeasement in order to diminish conflict is not effective, and instead creates a host of additional challenges to overcome.

Denial of Conflict

When leaders propose change and team members feign agreement, the actual degree of resistance can be immense. This often occurs when teams have strong norms, where dissention and negative views are rarely tolerated and expressed. The core of resistance lies with a particular side of the team or with individual leaders that no one is fully prepared to address or discuss.

While the denial of conflict might be considered a normal process within many team environments, it more often than not builds to the point of erupting into a far more serious problem. Therefore, when active resistance is initially encountered, leaders must ensure that conflicts within their team environments are not denied, but adequately addressed and worked through.

Anxiety

Avoidance and denial of conflict are rooted in personal anxiety. Oftentimes, members can be intimidated by their team environments, their lack of seniority and/or experience, or their own inherent personalities. The concept of change also frightens many people due to associated fears of the unknown and feelings about how change will personally and directly affect them.

It is important for leaders to recognize these factors and the subsequent anxieties that may be created within their team environments. These factors need to be identified and openly and fully discussed. Leaders must address the consequences of allowing anxieties to take root in order to diminish individual fear factors that tend to create undue apprehension, nervousness or panic. Once these issues are addressed and individuals fully understand the root causes and the impact these factors have on their team, personal anxieties will dissolve. When this is accomplished, individual stress levels are reduced.

Addressing the Concept of Change

In team environments there will always be members who desire change and members who wish to keep the status quo. Both of these positions give insight into what members perceive to be the true needs of their team. To ensure that insights are not lost, leaders need to ask themselves the following questions:

  • What is currently happening to and within the team?
  • What force for change is directly impacting the team?
  • Within the team, what counterbalancing forces seek to minimize change?

When leaders are able to identify these factors, both positions are respected, and those who resist change can be viewed as the guardians of the team’s traditional norms and beliefs.

Viewing Resistance as a Strength

Rather than something that must be actively overcome, leaders should be aware that resistance deserves respect for its ability to help teams discover how to change. Since resistance is characterized as a mobilization of energy, leaders must learn how to channel it in positive ways. Resistance should be viewed as a healthy and creative force that can be applied to effectively meet individual challenges. It can be used to frame problems and issues in new ways that all individual team members can appreciate and respect. The team process can be used to work through complex issues, tackle difficult problems and their attached implications and ramifications, and arrive at a consensus in regard to the most workable, practical and effective solutions.

Related:

Is Conflict Destructive to Your Organization?

The Challenge of Handling Conflict

When the Process of Change Spins Out of Control

Conflict Turns Decision Making Upside Down

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

Ten Steps You Need to Take to Effectively Sell Your Ideas

with 3 comments

Louis Gerstner - IBM

Louis Gerstner – IBM

Leaders have ideas and a personal vision of what they feel their organization is capable of accomplishing. Ideas and vision are meaningless unless a leader can effectively communicate them to others and win their approval.

When leaders introduce a new idea to an organization, they are not only selling that new idea, they are selling the concept of change.

In many organizations, the concept of change is not readily accepted and often takes time and patience to implement. This is where many leaders find their values and principles tested. Their ideas are often not accepted at first and they must present them over and over again until they are. However, during this period, each rejection causes the leader to reevaluate their position and refine their ideas until they find acceptance.

As facilitators of change, leaders will encounter many barriers and obstacles within their organization. It requires time, persistence and the ability to organize and effectively communicate new ideas and concepts. A true leader will not give up on their vision and the ideas and concepts that define it. They are convinced of the merit of their ideas and remain focused until they are able to see them implemented.

Leaders must use effective communication methods to implement their ideas including the following steps:

Evaluate

Before a leader can present and sell their idea to others, he or she must take the time to make sure it is carefully conceived and thought through. It is not sufficient to simply state an idea and then hope the organization implements it. Rather, before presenting a new idea or concept, the leader must examine it from all aspects, perspectives and viewpoints. He or she must determine if the idea is feasible in terms of time, money, personnel and other available resources.

A poorly conceived idea or proposal has little hope of a fair hearing, much less being approved.

Substantiate

A leader can best move an idea or concept forward by taking the time to research whether or not the idea has worked elsewhere. If it was tried at another company location or within the industry, there may be results and statistics that can be used for validation.

Leaders can substantiate their conclusions with impartial documentation cited in trade journals, magazines, newspapers, books and industry research papers. Naysayers will find it difficult to dispute a well-documented and conceived idea.

Develop Scenarios

Before formally presenting a new idea or concept, leaders should take the time to develop a best- and worst-case scenario. Typically, neither the best- nor worst-case scenario will occur. Actual results will normally fall somewhere between the two extremes, but before a final decision is made it is important to identify the exposure to the organization.

It should be noted that when leaders develop scenarios, the assumptions on which they are based are critical. The more realistic and substantiated the assumptions, the more reliable the scenario. Faulty assumptions can produce a skewed, unrealistic and therefore unreliable scenario.

Solicit Feedback and Support

Before making a formal presentation, astute leaders will solicit feedback from allies and associates. This provides an initial forum to test their ideas and concepts while gathering additional feedback in order to make modifications and improvements before a formal presentation is made. It also allows leaders to build the internal support they need to move their ideas and concepts forward.

Link Benefits to Idea

Individuals will support a new concept or idea when they grasp the benefits to be derived from it. Everyone wants to know, “What’s in it for me?”  Leaders can use this reality to their advantage by clearly outlining and communicating the benefits of their idea to the organization, employees and customers. This allows leaders to build internal support as individuals realize the personal benefits they will experience from the idea once it is implemented.

Review Timing

New ideas and concepts can be welcomed at certain times and ignored at others. If the organization is dealing with many other issues or it is the end of the budget, new ideas and concepts may not be received or tabled until circumstances change. These circumstances can affect whether a new proposal is even reviewed.

Leaders must be aware of the timing of their presentation so that it is well received. They understand the priorities of their organization and wait until they know their ideas will be received and allocated the time and resources to fully evaluate them.

Communicate with Passion

The creation of new ideas and concepts are part of a leader’s vision for the organization. They must communicate their ideas with passion and paint a vivid picture of their vision in order for the audience to appreciate the positive changes that will come with it. A lackluster presentation makes for lackluster results.

Anticipate Objections

An effective communicator will anticipate objections to their idea(s). Rather than passively wait for these negative comments to occur, he or she will immediately address them at the beginning of the presentation with documented facts and figures. By anticipating and addressing objections up front, fewer objections will occur later. Problems arise when leaders attempt to hide and mask negative information, problems and implications. This renders their presentation suspect and subject to more intense scrutiny.

Identify Best Communications Method

Depending upon the scope and complexity of a new idea or concept, there may be multiple ways to present an idea to superiors, associates and employees. Leaders must determine what will be the most effective manner of communicating their ideas, whether it be a memo, report or a physical presentation to a group or committee. The optimal mode of communication will vary, but leaders should consider that which will best convey their new idea or concept to the decision making individual or body.

Request an Evaluation

When leaders encounter resistance to the implementation of an idea or concept, they request a controlled evaluation to be conducted on a limited basis. This provides the decision maker(s) with concrete facts on which to base their final decision.

Excerpt: Improving Communications in the Workplace: Pinpoint Leadership Skill Development Training Series. (Majorium Business Press, Stevens Point, WI, 2011)$ 16.95 USD

Related:

Five Critical Steps to Maximize Performance

Execution: Six Action Steps

Performance Plans Create Results and Maximizes Performance

Objectives Allow Managers to Focus on Obtaining Results

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

Mistakes as a Source of Innovation

leave a comment »

Amazon CEO Jeff Bezos  Photo by David McNew/Getty Images

Amazon CEO Jeff Bezos
Photo by David McNew/Getty Images

Effective leaders adhered to an unalterable expectation that mistakes and failure need to be an acceptable part of the process of innovation. They opposed “zero tolerance for mistakes” policies, many of which are still being practiced in many companies today. They considered these to be hindrances to innovation.

“It’s easy to believe that Jeff Bezos is one of the great innovators. But that’s not exactly the case. His rise into Fortune 500-dom actually has little to do with innovation and more to do with iteration. If anything, Amazon demonstrates how a cutting-edge Internet company – of all things – can succeed slowly. The trick is taking a million tiny steps – and quickly learning from your missteps.” [1]

The mega-inventors of the 19th Century are also prime examples of this philosophy. “[George] Westinghouse (Westinghouse) built on his engineering skills, learning how to design and evaluate industrial trials. Time after time he turned trial failures into commercial successes. Even his competitors hailed his problem solving skills…” [2] “[Thomas] Edison (Edison Electric) viewed even disasters as an opportunity for learning. On one occasion his lab stove went out in the dead of winter, causing an assortment of expensive chemicals to freeze. On another occasion unprotected chemicals were damaged by sunlight. Instead of bemoaning the losses, Edison put aside all other projects to catalogue changes in the properties of the bottled substances… ‘He knew how to turn lemons into lemonade.’[3]

Walt Disney (Disney) took a proactive approach toward mistakes. “Walt found a way to push improvement without laying blame. [He] take(s) a look at what [someone says]… not glossing over a problem with the gag. He implicitly acknowledges it could be better. But rather than indulge an employee’s criticism of another worker, he demands a positive, forward-thinking attitude – ‘what we can do to make it better…’ Walt kept employees engaged and contributing by not shooting down suggestions, but instead steering employees toward improving their ideas… Walt’s approach to suggestions as the difference between responding ‘Yes, if…’ or ‘No, because…’ [4]

As Sam Walton grew Wal-Mart into a retailing giant, he realized that “not all of his ideas worked. The minnow buckets didn’t sell. People in Wisconsin didn’t go for his Moon Pies. But when he saw he was wrong, he admitted his mistake and went on to try something else. And he wanted his associates to be the same way. He’d get them together on Saturday mornings to share their success and admit their failures. That culture of candor produced a great environment to capture ideas. It helped that he had ‘very little capacity for embarrassment.’[5]


[1]  Quittner Josh, The Charming Life of Amazon’s Jeff Bezos (Fortune Magazine, April 15, 2008)

[2]  Quentin R. Skrabec, Jr., George Westinghouse: Gentle Genius (Algora Publishing, New York, 2007) p. 61

[3]  McAuliffe Kathleen, The Undiscovered World of Thomas Edison (Atlantic Magazine, December 1995)

[4]  Niles Robert, Disney Legends Recall Walt Disney and the ‘Yes, It…. Way of Management (Theme Park Insider, November 19, 2009)

[5]  Walton Sam Made in America. A Money Book Summary (character-education.info)

Excerpt: Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Majorium Business Press, Stevens Point, WI 2012)

Read a Free Chapter

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2013 Timothy F. Bednarz, All Rights Reserved

Anticipating and Handling Employee Fears of Change

with one comment

fearfulman

Before managers can successfully lead their organizational units through a transformational change, they must overcome existing general fears and negative attitudes. Most of these fears and attitudes have been formed over the past two decades by actions and decisions organizations have made that have detrimentally affected individual employees.

From the 1980s on, businesses have faced the greatest overall restructuring since the Industrial Revolution. The depth and scope of this restructuring has been painful. Many employees have experienced downsizing, layoffs and a host of management fads, including the chaos, uncertainty and heightened frustration of reengineering. The methods used often resulted in covering and masking a number of management actions and mistakes.

Pain was further increased by the visible unfairness and callousness of many employee layoffs. The result left for managers to deal with is an employee mindset that translates into a lack of willingness to contribute personal initiative and productive work. This reflects itself in less effective teaming efforts and a lower output of quality decisions and products, as well as decreasing the loyalty leaders require from their unit members to lead their organization through the ongoing transformational process.

This is important for managers to grasp because organizations competing in the twenty-first century need the willing help and assistance of intelligent, motivated, collaborative and enterprising employees. This presents leaders with a real challenge: they must first work with their employees to overcome the problems and sentiments of past organizational actions before moving forward into an active transformation. Organizational stakeholders and investors who want to see increased results and overall improvement further complicate the process.

The International Survey Research Corporation, which tracks employee satisfaction for Fortune 1000 companies, reported that since 1989 employees:

  • Feel that management fails to provide clear direction.
  • Do not believe what management says.
  • Are less sure about keeping their jobs.
  • Worry about their company’s future.
  • Fear being laid off.
  • Feel overall morale is lower.

These facts frame the starting point defining where many leaders find themselves in the face of transformational change in their organizations. While time heals all wounds, most managers do not have this luxury in the face of the chaotic events and issues.

The most practical answer to overcoming these fears and attitudes is increasing employee empowerment. However, this is not likely to work without the total commitment of everyone holding a leadership position. Leadership can come from the ranks of senior managers or from organizational unit and team leaders. Any major transition will not work without a commitment from each level.

In addition to employee empowerment, managers need to establish working teams to tackle ongoing problems and concerns. It is better to establish multiple teams than to create one involving every employee in the organizational unit; the best workable size is between five and six members. In many instances, teams can work on the same problems. This furnishes a method of developing multiple solutions and alternatives. A collaborative team can be established to select the best solution and then assign specific aspects of it to each team to address and implement.

Employing a team approach demands specific leadership skills, including:

  • Goal setting
  • Planning
  • Effective follow up procedures

If managers fail to develop one of these three skills or eliminate them from their leadership contributions, the team will break down.

Managers furthermore cannot assume that if they simply form a team, participants will decipher what needs to be done and how things need to be accomplished. They must train unit members in working together in teams, focusing on the important issues, dealing with other teammates, and getting results.

In order for this training to be successful, managers must make sure the following team elements are adhered to, including:

  • Clarity of goals
  • Good communications
  • Effective dissemination of business objectives so the team understands how it fits into the general business plan
  • An effective process to guide and direct the actions of the team

While empowerment and an effective team approach will not immediately resolve many of the nagging employee problems and attitudes a manager must actively deal with, it does establish a foundation for improved performance and participation. As leaders initially start the process, they will need to develop strategies to cope with and address the emotional baggage issues brought to the table by their employees. They must allow the venting of frustrations and criticisms, then eliminate each of these issues in turn until full participation is achieved.

Excerpt: Facilitating Change: Pinpoint Leadership Skill Development Training Series (Majorium Business Press, Stevens Point, WI 2011) $ 17.95 USD

Related:

Managing Change: The Transition From Chaos to Order

Barriers to Integrating Change

When the Process of Change Spins Out of Control

Managers as Facilitators of Change

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2013 Timothy F. Bednarz, All Rights Reserved

When the Process of Change Spins Out of Control

with 4 comments

headinhands

The process of organizational change is complex. A number of associated factors have the ability to impact the organization’s overall ability to successfully evolve. Improper development, management and monitoring can result in the change process spinning out of control and creating chaos. In the center of this storm, it is the leader who must then wrestle control of events and restore order.

As individuals are making the shift from a management to leadership style, the entire workplace is being buffeted by change. The leader is no longer controlling the employee’s actions, but guiding and directing them through involvement and empowerment. Properly executed, this should be a smooth transition. However, ill-conceived plans implemented by poorly prepared leaders and employees can turn the entire process into chaos.

Most organizational changes do not transpire quickly. Typically, organizations and leaders both evolve together as they transition from one style of management to the other. Leaders grow through the persistent application of leadership ideas and concepts and development of their skills. The process is without an ending point, and continually moves forward over time.

Leaders who find themselves in the midst of a process that has swirled out of control must not be swept away by the tide of events and circumstances. If they are, they will give up the ability to remain detached and view what is happening objectively. This can be challenging because they must regain control while dealing with the daily demands and pressures of the job. Because of this they must understand that they are staring down a complex and often daunting task. For the leader in these circumstances, the first step is to retain or regain emotional control and then proceed dispassionately.

Identify Causes

It is simplistic to think a single cause of a complex problem can be identified. Most problems are caused by ever-widening and overlapping circles of circumstances and events. What appears to be an obvious and clear-cut cause is often only symptomatic of a much deeper problem. When events appear chaotic, the problem can lie in more than one area and each has to be addressed in turn.

Leader’s Role

While real introspection is often painful, a leader has to identify any possible personal contributions to the problem. Chaotic events often occur for reasons directly stemming from the leader. In certain instances the leadership role was thrust upon an individual lacking the aptitude and confidence to fulfill it. Once in the position, they fail to lead and are unable to manage due to the organizational change, and consequently leave a vacuum that is filled by disorder.

In other instances, the leader may be new and inexperienced and is attempting to accomplish overly ambitious goals and objectives. Rather than evolve, they are pushing change too fast or expecting too much of their employees.

Employee’s Role

When the process seems to be collapsing, the employee’s role must also be examined. In certain instances employees did not receive adequate training to fulfill the roles expected of them. In other cases too much is expected of employees too quickly. They are immediately overwhelmed and unable to deal with the circumstances.

A lack of employee involvement and empowerment in the process can cause major setbacks. Their lack of input and feedback did not foster the ownership of ideas and participation. Consequently, they perceived too high a personal risk, which created resistance. Since their involvement is essential, this created a void that was quickly filled with chaos.

The Plan’s Role

Consideration must be given to whether the plan underlying the process itself may be flawed. This can happen for a variety of reasons brought about by both the leader and employee’s participation (or lack thereof) in its development. Motivation, beliefs, resistance and lack of skills and/or experience can give rise to a poorly conceived plan. Typically, such problems associated with either leadership’s or employees’ role in the process will impact the overall plan.

Timing and Timetable

Ill-conceived timing and timetables can wreak havoc. Inexperienced leaders might not be aware of the impact of certain change implementation dates on the organization. Additionally, attempts to accomplish too much too fast can overwhelm the entire organization.

The Organization’s Role

In certain instances, management can undermine their own efforts by micromanaging the process and issuing counterproductive dictates and mandates. In other circumstances, employees might not trust the motives of the company due to past experiences and existing policies.

Lack of management and financial support of the process undermines employees’ ability to accomplish their goals and objectives. Without proper support, leaders’ efforts will be severely hampered.

Question the Premises

Leaders must question the rationale and premise for the process of change. Based on their current experience, they must revisit the assumptions, facts, data and other key factors identified at the beginning of the process. They must determine if the logic and thinking behind the process is still valid in light of their experiences.

Determine Solution

Once the causes have been isolated, leaders are often forced to begin the entire change process again. However, now they have identified the sources of the problem and have learned from the experiences of past failures. With this base of knowledge and expertise, they should be able to streamline the process and eliminate many of the bottlenecks. However, if they have not addressed the causes honestly and objectively, many of the same problems will recur.

Implement Plan

Once control has been regained, implementation of the process should proceed more cautiously, assuring that a solid foundation for change is established and that each step is successfully and competently achieved before moving ahead with the next.

Astute leaders should enlist the assistance of key influencers within their employee pool. These are the natural leaders who have the ability to persuade others and enlist their support. If these individuals are sold on the idea of change and understand that the benefits more than offset the risks associated with change, they will be able to convince others within their ranks of the same—and make the leader’s job much easier.

The leader should also ensure his or her employees have been properly trained in the necessary skills to do the job. Once they have achieved this level, they should be involved and empowered to participate and control the process from within their organizational unit.

Excerpt: Dealing with the Challenges of Leadership: The Pinpoint Leadership Skill Development Training Series (Majorium Business Press, 2011) $ 16.95 USD

Related:

Managing Change: The Transition From Chaos to Order

Barriers to Integrating Change

Anticipating and Handling Employee Fears of Change

Managers as Facilitators of Change

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2013 Timothy F. Bednarz, All Rights Reserved

%d bloggers like this: