Leaders to Leader

Lessons from the Great American Leaders & How They Apply Now

Archive for the ‘Employees’ Category

The Stronger the Personal Feelings, the Less Likely Any Agreement Will Occur

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conflict

The primary barrier to mutual communication is a person’s natural tendency to judge and approve or disapprove of what is being said by another person. Judging takes place because people tend to evaluate what they hear from their own personal point of view and reference. These evaluations short-circuit their ability to objectively think through, reframe and analyze responses.

Leaders not only have to communicate their own thoughts, ideas, and messages clearly, but are often responsible for facilitating better communication between groups and individuals with divergent points of view. Leaders must understand that communication is heightened when personal feelings and emotions are deeply involved. One rule of thumb always applies: the stronger the personal feelings of the involved parties, the less likely any mutual agreement between the two.

This is because two ideas, two sets of personal feelings and two sets of judgments exist completely disconnected from each other. When these are not laid aside, nothing remotely resembling communication occurs.

This is a serious consideration for leaders, as they are often placed in situations where a complete lack of communication exists. They can find themselves in an environment where communication has completely broken down due to the highly-charged emotional content of both parties’ arguments. Without an understanding of the factors directly affecting communications, leaders will find themselves unable to facilitate useful exchanges and discussions; the communication that does take place will produce aggravation, conflict and frustration for all parties.

Healthy communication occurs, and personal evaluations are avoided, when leaders are able to listen with a genuine sense of interest and understanding. This is a direct result of seeing an expressed idea or attitude from the other party’s point of view and developing a sense of how the other person feels. This allows leaders to achieve a personal frame of reference linked directly to an individual’s thoughts, perceptions and interpretations. When a leader is able to develop this understanding, he or she is able to facilitate better communication, assuage the other person’s fears, and establish more realistic and harmonious relationships.

Leaders can effectively apply this technique in a difficult environment by requiring each party to clearly restate the ideas and feelings of the previous speaker accurately to the speaker’s satisfaction. Only after this is accomplished does the second party state his or her viewpoint in response.

This should be done before anyone states their viewpoint or makes a response in a heated discussion, because it forces each party to pause and consider the other’s point of reference, helping the individual to identify what lies beneath the communicator’s thought process. This technique works because it immediately gives each party time to pause, think, analyze, evaluate, and remove the emotion from their statements.

This method requires an individual to achieve the other party’s frame of reference, so he or she can understand their thoughts and feelings well enough to summarize them accurately. This establishes real communication guaranteeing amicable solutions can be reached for two reasons. First, when understanding is achieved, it forces the other party to revise his or her own statements and thinking, to filter out emotions and subjectivity. Second, it reduces the differences between conflicting parties to reasonable disagreements that are both rational and understandable.

Leaders should know that complete understanding is often difficult to achieve because of the risks associated with challenging and altering one’s own thinking and views. Most are averse to this perceived threat.

Additionally, when emotions are at their peak, it is extremely difficult to achieve another’s frame of reference at the exact point when it is needed most to accurately interpret what is being said.

Leaders can easily overcome these barriers by assuming the role of neutral third party. In this capacity, they restate both individuals’ positions and points of reference to build clarity, introspection and understanding. This is an effective method for neutralizing potential miscommunication problems through active personal interaction. When individuals realize they are being understood clearly and accurately, and feel comfortable because their views are being mirrored, their statements grow less exaggerated and defensive.

Taking the position of a neutral third party allows leaders to handle any insincerities, exaggerations, lies and “false-fronts” that typically characterize communication breakdowns. This method leads to discovery of the truth and a realistic, objective appraisal of the barriers inhibiting two-way, interactive communication. The aim is to achieve “mutual” communication, focused on solving problems rather than attacking individual or group ideas, reasoning or appraisals.

Excerpt: Improving Communication in the Workplace: Pinpoint Leadership Skill Development Training Series (Majorium Business Press, Stevens Point, WI 2011) $ 16.95 USD

Related:

Eight Ways to Improve Communication

Correctly Framing Problems Pinpoints the Right Solution

The Challenge of Handling Conflict

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

Barriers to Integrating Change

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Implementation strategies are an essential part of the team approach. These are part of the initiatives for change that the team process is chartered to accomplish. For teams to successfully introduce change into the organization, they must integrate the principles, actions, methods and practices associated with the desired outcome of the project. The team’s inability to integrate these elements into the organization is a barrier to its success.

Teams create their own integration barriers when their behavior is inconsistent with the principles, actions, methods and practices they are introducing into the organization. It is not enough to organize, plan, pilot and introduce organizational transformations; these introductions must cause change and be reflected in the team’s behavior.

Teams that block themselves at the implementation stage repeatedly get mired in a web of bureaucratic minutiae, focusing on small details at the expense of a successful project. They confuse plans and strategies for the final project and the repetition of processes and procedures for change. Consequently, they never fully integrate the desired behaviors into their own team. Teams get caught up in the form rather than substance of the project.

At some point in the team process leaders must refocus their team’s efforts on successful completion and implementation.

When a team gets trapped in an integration barrier, it gets immersed in a cycle of repetitive actions and activities that drain enthusiasm and drive. For the sake of perfection, teams ultimately lose their passion. Without this internal drive, there is little incentive to see the project through to successful completion.

If teams wish to break out of this trap, they must either seek acknowledgement of their accomplishments from outside of the team or develop the ability to generate an internal appreciation. When a team can step back and review all that it has accomplished, it has the ability to rekindle its enthusiasm to complete the project.

As teams review their progress and enthusiasm, they become aware of the influence of specific members who are demanding unattainable levels of perfection. At this point, leadership is required to solidify the responsibilities for the last stages of implementation and push the project to completion. Leaders must assume a give-and-take attitude to see the project through.

Leaders must also ensure that teams do not get bogged down in attempting to meet a myriad of expectations. Management, customers and suppliers may create these expectations, but a team must review its standards for performance to reestablish project priorities and direction. This process alone often renews the team’s enthusiasm and passion by marking a clear path to follow.

Successful implementation of team projects involves cultivating relationships with the individuals whose responsibilities are going to be impacted by the project. Many teams mistake their charts and reports for the work that must be implemented, and fail to understand the need to interact with the people involved.

Teams must ensure that a preoccupation with detail does not waste valuable time. Implementation of any project is time intensive. Teams desiring to deliver a perfect system can be admired, but wasting time on minor and often insignificant details causes delays and forces the team to eventually deliver a less than ideal project.

Successful project implementation requires individual team members—often without the requisite authority—to assume responsibility to achieve specific objectives. This often puts pressure on team members and their ability to influence, foster trust, build on the ideas of others, acknowledge their contributions and understand their points of view. The final implementation stage is stressful and tests the ability of the team to work together to meet its goals and objectives. This stage is where team bonds and cohesiveness matter and help the team overcome this final barrier to success.

If you are seeking proven expertise and best practices on generating successful results and outcomes with your teams to train or educate your employees to solve problems and improve their performance in this area, refer to Developing & Planning for Team Results: Pinpoint Leadership Skill Development Training Series. Click here to learn more.

Related:

Five Pitfalls Teams Need to Avoid

Seven Characteristics of Strong Teams

Strategies and Solutions for Solving Team Problems

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

Encourage Questions to Improve Open Communication

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smallgroup5

Leaders are confident that they are capable, through their actions and attitudes, of creating a healthy work environment. They foster open communication that encourages employees to freely ask questions and discuss any concerns.

True leadership requires open and regular interaction between leaders and employees. Leaders understand that they cannot lead from their office or behind a desk: to get a sense of what is actually happening in their organization, they must be actively involved.

It is important to understand that good leadership doesn’t demand leaders directly help employees perform their jobs. Rather, by simply maintaining an active awareness of what is going on in their organization, leaders can anticipate problems and opportunities, and respond accordingly. Furthermore, when leaders communicate and maintain a presence with their employees, they establish great rapport. As a result, employee trust and loyalty deepens and organizational cohesiveness broadens.

Leaders can encourage open communication with their employees by practicing the following techniques.

Encourage Questions

Leaders work with employees who have various levels of self-confidence and self-esteem. They must encourage everyone to regularly ask questions. This kind of interaction makes employees more comfortable with the concept of speaking up, and it also gives them confidence to approach the leader without hesitation or procrastination when the need arises.

Besides vocally encouraging employees, leaders must also support their people with actions. Specifically, leaders should be open and receptive when approached with a question, no matter how trivial the subject. Leaders who simply brush-off the questioner openly convey that questions are not welcome or there is no time to discuss them. Consequently, they undermine the process of open communication.

Look for Opportunities to Ask Questions

Leaders must not passively wait for their employees to come to them with questions. The nature of leadership demands being out among employees, asking questions and soliciting input. In this fashion, leaders can communicate their interests to each employee while keeping tabs on the activities and direction of the organization. Thus, they can anticipate and handle an issue before it explodes into a major problem.

Moreover, when leaders actively solicit questions and answers, they communicate care and concern for their employees and the entire organization.

Ask ‘Personally’

In the age of instant electronic communication, it is important for leaders to ask questions in person. Email doesn’t communicate the tone and nonverbal cues that people often require to fully understand a question. Additionally, face-to-face questions give leaders the opportunity to clearly explain their intentions and get a more comprehensive answer.

While email may be efficient, leaders should understand that not all employees are good writers and, therefore, some may not have the ability to communicate adequately in this medium. Many employees who are uncomfortable with email might not even attempt to reply unless forced to; in which case, responses will tend to be short and/or incomplete.

Respect the Questioner

In the daily workplace routine, it is not uncommon for a leader to hear a range of questions, from trivial to extremely important. In an open communication environment, leaders know they must treat every question and questioner with respect, even if the topic is trivial or lacks urgency. Rather than embarrass or alienate the questioner, good leaders validate the specific question and thank the employee for bringing it to their attention.

Listen Actively

When approached with a question, leaders know that it is important to give the employee their undivided attention. However, if the leader’s attention is necessitated elsewhere, they should ask the employee if the question could be discussed later, at a specific time convenient for both. The time selected must be sufficient for a full discussion, without any urgency to hurry the process along. Once the appointment is set, leaders make a point to keep it.

Again, effective leaders strive to always encourage open communication through their actions and receptivity to questions. However, circumstances and the workplace environment may not always make this practical. In such cases, rather than be short and appear to disregard the employee’s question, leaders need to explain that the timing is simply not right and that they would like to talk when they can provide the needed time and attention both the employee and the question deserves.

When finally discussing a question in-depth, leaders should paraphrase parts of the question or the entire question back to the employee to help clarify and understand the concerns being raised.

Be Cooperative

In most workplace environments, leaders are dealing with daily problems and issues that produce varying degrees of stress. Under these circumstances, it is easy for any individual to appear defensive or adversarial when asked a question, especially an unexpected one.

Effective leaders, however, will maintain a consistent attitude and posture that fosters a cooperative spirit within their organizational unit. They keep a friendly and open demeanor with their employees by paying attention to their own moods, habits, attitudes, body language and tone of voice.

Take Responsibility, But Don’t Solve Every Problem

All people in every organization have limits and responsibilities. When approached with questions, a leader should not respond by doing the employee’s work for him or her. But there are times when the leader is responsible for developing a solution. The key is to understand the appropriate response for the particular question.

Leaders need to set firm and fair limits on what they are willing and able to do so that employees don’t place unreasonable demands on their time and energy. At the same time, it is unrealistic for leaders to expect their employees to solve every problem without guidance. Generally, the appropriate course of action is somewhere in the middle, where the employee and the leader brainstorm to arrive at an acceptable solution.

Follow Up

Open communication demands that leaders follow up on their responses to employee questions by making sure the solution is understood, acceptable and implemented. Obviously, the degree of follow-up needs to be proportionate to the question’s impact and importance. That is, small problems probably only need a simple follow-up question to make sure that things are going alright, while bigger problems could necessitate a series of subsequent meetings.

Follow-up keeps communication with employees open because it often triggers additional questions, input and feedback. In this way, the communication process becomes a continuous, effective loop.

If you are seeking proven expertise and best practices on improving communications within the workplace to train or educate your employees to solve problems and improve their performance in this area, refer to Improving Communication in the Workplace: Pinpoint Leadership Skill Development Training Series. Click here to learn more.

Related:

Six Ways to Enhance Your Personal Credibility

Eight Ways to Improve Communication

Your Personal Attitudes Shape Your Environment

Communication Must Be Personalized To Be Effective

Seven Styles of Questioning That Sharpen Critical Thinking Skills

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

16 Ways to Motivate Employees and to Celebrate Their Successes

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CelebratingSuccess

A leader’s primary function is to help employees develop a strong belief in the mission of the company and the importance of their individual jobs. Their secondary function is to ensure optimal results from delegated assignments and tasks given to employees. Excellent results spring from methods of motivation that help employees feel successful and increase their effort toward achieving goals and increasing performance.

Employees are the chief resource leaders can utilize to maintain and enhance their leadership abilities. Therefore, understanding and applying appropriate motivational methods for employees on delegated assignments is important for leaders. By motivating each employee to perform at his or her maximum level of efficiency, leaders also maximize their own success. Furthermore, as leaders motivate their people, they not only help the company gain financially, but also develop personal relationships between themselves and their employees.

Much research in behavioral science has focused on analyzing the factors that contribute to workplace motivation. Many studies indicate that the strongest factors are based upon individual self-determined needs. Aware of these factors, one can craft specific methods in the workplace to foster improvements in employee attitudes, their desire to excel and their feelings of success.

Leaders need to apply such motivational methods to effectively stimulate their organizational unit as a whole and the individuals within it. Once done, their units will reach peak performance, free from slowdowns and negative influences.

Motivational methods are effective when they are aimed at individual satisfaction. This is necessary to understand because methods that are positive motivators for some employees are not always effective for others. Each individual is driven by specific needs that determine their performance and whether or not they will accept new assignments. If specific needs are not met, it inhibits the employee’s desire to accept new challenges and delegated opportunities.

Outlined below are 16 major methods focused on individual needs and desires that leaders can use to effectively and consistently motivate their employees. When used by the leader intermittently, they produce high motivational success.

  1. Help employees see the final results of their dedicated and consistent efforts as being part of advancing their own careers and futures.
  2. Develop and utilize incentive programs that have a definite purpose and meaning for each employee. Linking incentives to productivity and results tends to be a more effective motivator than many other methods.
  3. Take time to give employees deserved praise and meaningful recognition. However, effective leaders will utilize this method in moderation; otherwise, it becomes meaningless. Praise must always be specifically related to performance rather than vague comments like, “You’re doing OK.”
  4. Provide all employees with goal-oriented job descriptions. This method charts a course for them to go in with specific actions they should accomplish to achieve positive results, and guidelines for how to be successful in assignments.
  5. Give each employee the opportunity to achieve. Even small tasks and assignments can build success. Any taste of achievement is a great motivator.
  6. Aid employees in determining personal goals. Leaders should link these to the overall goals of the company.
  7. Help employees acquire and maintain a spirit of achievement. Careful planning and organization of tasks and assignments directed at meaningful results can accomplish this goal.
  8. Help employees set and achieve personal self-improvement goals. These need to be realistic and achievable for individuals to grow and develop skills and knowledge.
  9. Acknowledge and publicly recognize employees’ accomplishments to reinforce the fact that they are valuable and important—a key need for individuals.
  10. Help employees understand their value to the company, the leader and senior management. By verbalizing employees’ value or giving them letters of appreciation to acknowledge their efforts, leaders effectively reinforce that achievements are important to both the individual employee and others.
  11. Tell employees how and why they are performing valuable and useful work. This means giving them effective and useful feedback about their progress in a way that focuses on personal productivity and how to increase performance.
  12. Listen with interest to employees’ problems, ideas, suggestions and grievances. Remember, even if seemingly trivial or irrelevant, these things are important to the employee.
  13. Never neglect or ignore an employee. A failure to provide individual attention is one of the worst mistakes leaders can make in terms of motivating or supervising their employees.
  14. Enact a personal commitment to a vision and direction. Effective leaders show employees how to give personal effort and provide consistent performance to align themselves with the vision.
  15. Help employees develop an increased sense of responsibility. Acceptance of responsibility facilitates feelings of success and a greater sense of self-worth.
  16. Relieve the boredom of assignments and tasks, where possible. Doing so makes work more meaningful for employees and allows them to be more creative and attain greater job satisfaction. Furthermore, it builds inward security and fosters self-motivation.

Related:

Six Steps to Educate Employees About Delegated Tasks and Assignments

Feedback is the Foundation of Effective Coaching

When Building Trust, by All Means Avoid These Six Behaviors

Motivation Is More Than Money

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

Dealing with the Five Causes of Professional Jealousy

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Successful leaders learn to work with their subordinates to achieve mutual goals and objectives. However, in any organization there will be individuals who are jealous of the success attained by their leader. This jealousy often stems from their fear of personal failure. Leaders must recognize the threat these employees pose not only to the leader’s career, but also to the overall performance of the organization.

Jealousy in any form is not healthy: it is highly detrimental to the organization’s success. Jealous individuals are not team-oriented, as they are only concerned with their personal needs. The presence of such employees is counterproductive to leadership’s attempts to focus on the needs of all and accomplish mutual goals.

It is important for leaders to recognize the existence of professional jealousy and its impact on the success of the organization. Leaders cannot simply ignore individuals that harbor jealousy; they must work with each jealous employee to correct behaviors and to address and resolve the underlying problem.

There are many causes of professional jealousy. The most common are examined below, with techniques suggested for resolving each problem.

Status Quo

Some individuals resist change for a variety of reasons. In most cases, they become jealous as their power base is threatened by a transition in management styles, or they fear being subsequently exposed as incompetent.

Leaders must sit down with these individuals and have a frank discussion to get them to disclose the reasons behind their jealousy and resistance to change. To help resolve the situation, leaders should stress the extreme importance of teamwork in the accomplishment of mutual goals and objectives, with change being part of the equation. If individuals refuse to change, their behavior will become increasingly obvious as the organization moves forward. Ultimately, they will be compelled to change or forced to leave the organization. So, before the process plays out, leaders can personally help struggling employees achieve their personal goals by offering suggestions to allay any major concerns that are responsible for their jealousy.

Credit

Some people become jealous when others receive credit for their accomplishment. In such instances, the jealous individual often engages in immature and damaging behavior.

Quality leaders aren’t concerned with others getting the credit for a job well done. In correspondence with superiors, a leader will usually give all credit to his or her team. Leaders should, however, make it a point to bolster the success of other managers. This technique works to reduce some feelings of inadequacy that lead to jealousy.

While it is often difficult to deal with immature individuals, leaders must invest the time to discuss any concerns and then attempt to broker an agreement to resolve pressing issues. If these individuals remain irrational, their behaviors will eventually expose their lack of leadership qualities.

Resources

Some managers can be jealous of another manager’s success because they fear the successful manager will be apportioned a higher amount of limited corporate resources, such as staff, funds and materials.

Leaders should talk with these individuals and work something out. A successful resolution of this issue will increase their department’s performance, which in turn will benefit the organization as a whole.

Advancement

Some managers are jealous of successful associates. They fear that they will be left behind as their successful coworkers are afforded additional opportunities for advancement.

In a competitive marketplace, these jealous individuals can be dangerous. Leaders should be willing to “go to bat” for another manager in front of senior management to highlight his or her accomplishments and contributions. This often diminishes personal animosity and jealousy between managers.

Personal Agenda

Individuals can have a variety of personal agendas that will make them jealous of a successful leader. But there is no room for personal agendas in an organization transitioning into a leadership environment. As the organization changes its culture, individuals that lack a team spirit will be exposed and thus compelled to either abandon their personal agendas or vacate their position. Effective leaders will attempt to identify the root causes of these personal agendas and discuss them openly with these individuals to resolve them.

If you are seeking proven expertise and best practices of dealing with negative employee attitudes and behaviors to train or educate your employees to solve problems and improve their performance in this area, refer to Negative Employee Attitudes: Pinpoint Management Skill Development Training Series.Click here to learn more.

Related:

Conflict is Inevitable With Persistent Resistance to Change

Do Institutionalized Management Practices Create Formidable Obstacles to Change?

Eight Strategies for Handling Disruptive Situations

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

Four Concepts Define Key Leadership Responsibilities

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coaching

Managers learn the rules that define their basic responsibilities by responding to this question: “What’s wrong, and what specific steps do I need to take to fix it?” So, when senior management passes down mandates, timelines and goals, the manager’s job is to work within the prescribed corporate framework to produce results.

Leaders, on the other hand, self-direct, craft a vision, make plans, achieve goals, build cohesiveness and inspire others while holding themselves personally accountable for their area of the company. The question they respond to is: “What’s possible here, and who cares?”

A leader’s responsibilities are defined by a set of concepts and qualities that motivate people to “get on board” with his or her vision. In fact, there are four basic concepts that help leaders develop the creative energy needed to focus on everyone’s efforts, which guides all employees beyond routine thinking and performance.

Unlike a conventional manager, a leader’s responsibilities are not defined by one question. Generally, a leader’s central responsibility is to move his or her unit from a “mission impossible” to a “mission outcome” stance. This shift requires leaders to embrace multiple areas of skill and direction. To constantly move forward, they focus on specific concepts to help define their key leadership responsibilities.

Management and leadership responsibilities often overlap, but leadership is defined in a completely different context. Leaders’ responsibilities lie in four key areas: self-direction, goal achievement, flexibility and inspiring greatness in others. Leaders recognize that these responsibilities are taken care of through the four actions outlined below.

Related: Do You Have Faith in Your People?

Gain the Cooperation of Others

Establishing a cooperative spirit is the primary responsibility of leadership. This spirit drives an organization and its people to higher levels of productivity and accomplishment. For leaders to be effective they must build a cooperative effort by relying on the following techniques:

  • Leaders understand basic human needs and desires and nudge people in the right direction. They know how motivation works to everyone’s benefit.
  • They make emotional connections. An effective leader connects with people under their direction to build an interdependence that fosters more long-term gain than individual efforts would.
  • They acknowledge the need for followers.
  • Leaders understand their people. They take time to converse and ask questions that bring information, concerns, ideas and perspectives to the forefront. Then, they act positively upon them.

Listen and Learn Well

  • Leaders never forget where they have been, and use their experiences to shape where they are going, and why. They place learning and listening at the top of the list in terms of building skills and ability. Learning from past errors in judgment prevents their repetition.
  • They listen to everyone and everything. Leaders have their ears and eyes on every person, process and situation. They listen for ideas, impending concerns, problems, successes and unhappiness in their employees. They absorb everything and act on the knowledge gained to prevent major problems from occurring.
  • Leaders seize all opportunities to make people feel successful, competent and comfortable in the work environment. Excellent leaders are not reactive, but proactive by nature.

Put the Needs of Others First

  • Effective leaders separate themselves from the rest of the pack through self-sacrifice and by setting their egos aside. Good leaders are never afraid to work alongside their people to finish a project or resolve a situation.
  • Leaders are flexible, slowing down or speeding up while assessing their employees’ productivity and efforts.
  • Leaders understand that keeping tasks simple and obvious makes for a committed workforce. Employees desire to know precisely what is expected of them and how to complete their assigned tasks. A leader focuses on ways to make their assignments and projects more direct and clearly defined.

Performing Consistently

  • By understanding that people are different, leaders solidify mutual respect and communication, and maintain openness and fairness with every employee.
  • Leaders build cohesiveness through cooperative efforts by holding employees and themselves accountable. They know this is necessary to achieve their goals and ideals.
  • Effective leaders realize that their actions and words must not send mixed messages. Leaders should stay the course, even under duress or in the midst of adversity. They must remain genuine and use discretion in all judgments they make. Excellent leaders will reinforce their motivation, inspiration and expectations to maintain a strong leadership position.

Related:

The Roadmap to Effective Leadership

Do You Have the Talent to Execute Get Things Done?

Your Commitment to Others Defines You as a Leader

The Importance of Intellectual Honesty

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

Conflict is Inevitable With Persistent Resistance to Change

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headinhands

Resistance is experienced in most teams as they struggle with the concept of change. The purpose of creating teams is to tackle difficult issues and tough organizational problems. Invariably, the resulting solutions teams develop result in active transformations that disrupt the status quo and personal agendas, which also tends to remove personal positions of power. Consequently, there is a natural tendency for individual team members to resist pending changes.

The main challenge in leading teams is to allow the full complexity of individual personalities, talents, qualities and insights to emerge. These must be actively harnessed in order to achieve major team objectives.

While it is easy to set limits on verbal expressions and behaviors, doing so severely diminishes overall team potential and performance. Since various personality traits of individual members actively shape their general and immediate focus and perspectives, leaders who understand them are able to estimate their direct responses to change. Ultimately, with this related knowledge and understanding, they should be able to anticipate and minimize overall team member resistance. And they should be able to demonstrate that resistance results from differing perspectives that can be reconciled with the objectives of the entire team.

Resistance is an instinctive and energetic opposition to new ideas or someone’s expressed wishes to do something differently. If individual team members persist in their resistance, conflict becomes inevitable. Often resistance is framed as a struggle for control or as a problem that has been eliminated. The lines of conflict are often quickly drawn. Therefore, it is important for leaders to understand the concepts of resistance and conflict within their team environments and to learn how to harness and control them.

Avoidance of Conflict

Conflict should not be seen as something to be resolved, but as an experience to be explored. Opposing views in regard to team direction and change are never totally unrelated and can have great value when considered “different parts of the same story.” Leaders will often find that resistance and conflict are consistently initiated by many of the same individuals on their teams as a result of their inherent personality traits.

Avoidance of conflict either drains interest, enthusiasm and trust or results in concealed tension, internal fighting and impaired team performance. While some leaders meet resistance head on, others often do everything possible to avoid the attached conflicts. Rather than keep conflicts from erupting, avoidance causes increasing internal team resistance. It is extremely important to keep in mind that appeasement in order to diminish conflict is not effective, and instead creates a host of additional challenges to overcome.

Denial of Conflict

When leaders propose change and team members feign agreement, the actual degree of resistance can be immense. This often occurs when teams have strong norms, where dissention and negative views are rarely tolerated and expressed. The core of resistance lies with a particular side of the team or with individual leaders that no one is fully prepared to address or discuss.

While the denial of conflict might be considered a normal process within many team environments, it more often than not builds to the point of erupting into a far more serious problem. Therefore, when active resistance is initially encountered, leaders must ensure that conflicts within their team environments are not denied, but adequately addressed and worked through.

Anxiety

Avoidance and denial of conflict are rooted in personal anxiety. Oftentimes, members can be intimidated by their team environments, their lack of seniority and/or experience, or their own inherent personalities. The concept of change also frightens many people due to associated fears of the unknown and feelings about how change will personally and directly affect them.

It is important for leaders to recognize these factors and the subsequent anxieties that may be created within their team environments. These factors need to be identified and openly and fully discussed. Leaders must address the consequences of allowing anxieties to take root in order to diminish individual fear factors that tend to create undue apprehension, nervousness or panic. Once these issues are addressed and individuals fully understand the root causes and the impact these factors have on their team, personal anxieties will dissolve. When this is accomplished, individual stress levels are reduced.

Addressing the Concept of Change

In team environments there will always be members who desire change and members who wish to keep the status quo. Both of these positions give insight into what members perceive to be the true needs of their team. To ensure that insights are not lost, leaders need to ask themselves the following questions:

  • What is currently happening to and within the team?
  • What force for change is directly impacting the team?
  • Within the team, what counterbalancing forces seek to minimize change?

When leaders are able to identify these factors, both positions are respected, and those who resist change can be viewed as the guardians of the team’s traditional norms and beliefs.

Viewing Resistance as a Strength

Rather than something that must be actively overcome, leaders should be aware that resistance deserves respect for its ability to help teams discover how to change. Since resistance is characterized as a mobilization of energy, leaders must learn how to channel it in positive ways. Resistance should be viewed as a healthy and creative force that can be applied to effectively meet individual challenges. It can be used to frame problems and issues in new ways that all individual team members can appreciate and respect. The team process can be used to work through complex issues, tackle difficult problems and their attached implications and ramifications, and arrive at a consensus in regard to the most workable, practical and effective solutions.

Related:

Is Conflict Destructive to Your Organization?

The Challenge of Handling Conflict

When the Process of Change Spins Out of Control

Conflict Turns Decision Making Upside Down

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

Building Employee Support Requires Interactive Leadership

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menonlaptop

Effective leadership is an active, not passive, process. Leaders get involved in the day-to-day challenges and inspire employees to take risks and rise above the ordinary in their thinking, attitudes and actions. Leaders know they are not always the innovators, Most believe that workplace innovations and especially daily task-related decisions should be made by the employees doing the work. They fully support the actions of their employees and see that they are given the opportunity to create, innovate, and adopt new ideas and methods.

One of a leader’s primary tasks is to develop a sincere interactive leadership style and work climate focused on their employees’ advancement and attainment of goals. Creating a supportive work atmosphere becomes a main ingredient for achievement. Without daily interactive leadership support, very little gets accomplished within an organization.

A totally supportive leadership climate implies establishing shared power, shared risk and shared accountability. It visibly supports all employees’ actions through mutual respect and trust. Only in this way will there be a willingness on the employees’ part to make the organization a top priority with a shared desire to strengthen it.

Interactive leadership focuses on making the organization’s welfare the number one priority by cultivating each and every employee to support its direction and efforts. Supportive leaders continually emphasize the fact that if the organization wins, everyone wins. Every employee activity that assists and promotes this belief must be nurtured and encouraged.

The thrust of leadership is to support all employees effectively and passionately enough to instill the belief and trust that attainment of collective goals will benefit all involved. To see employees reach this level of trust and security, leaders can do the following:

Link Collective and Management Goals

It is essential that interactive leaders support their employees in all their efforts, especially when it comes to identifying and attaining goals. Before goals can become a reality, leaders must instill in their employees a desire and passion to think in terms of the organization’s best interest. Organizations and companies do not just “pocket profits,” they provide people and families with jobs with which to earn a living. It is in this light that every activity and action needs to be focused on the organization’s advancement.

In order to best support their employees in this effort, leaders must make certain that they develop specific strategies for linking management goals to all individual and collective employee goals. In this way, as the organization succeeds, so do they.

Build a Mutual Interactive Support Network

Interactive leadership and its support is a relationship between leaders and the employees they seek to lead. A failure to understand that leadership is a shared responsibility easily breaks down the support process being actively built within an organization.

Interactive leaders don’t attempt to become heroes by accepting full responsibility for their departments, thinking they should be aware of everything going on and able to solve every problem that arises. They realize this mindset inhibits personal and employee progress and development. It disintegrates the shared vision intended to direct, guide and support every unit member toward each goal’s attainment.

Help Employees Realize Their Goals are Cooperative

Leaders interactively support their employees by helping them realize that their goals are cooperative. This is accomplished through applying day-to-day organizational norms, expectations and standards that encourage them to share information, consider each other’s ideas, exchange resources, and respond to each other’s requests through positive interdependence. Doing this ensures the building of a mutually interactive employee support network.

Effective leaders plant “seed” questions that require employees to gather input from peers before responding. This technique serves to create an environment of active communication on all levels, which instills a high degree of mutual support within the specific organizational unit.

Offer Direct Help and Provide Necessary Resources

Providing ongoing, direct assistance and the resources needed to do the job are concrete signs of cooperative goal attainment. Imparting information on how a newer technology might facilitate completion of an assignment, or offering suggestions as to how to increase personal productivity or decrease wasted time and energy are visible examples of a leader’s desire to actively support all members of their work unit.

This strategy also serves to unify the entire unit, as it actively promotes the general welfare of the employee as well as the organization. It emphasizes that even though assignments vary, everyone has the same basic goal. All tasks and individuals become interdependent in the name of advancing the leader’s vision and organization’s cause.

Distorting or withholding information is a clear sign that an active undermining of a leader is taking place within the organization. This destabilizes the motivational framework within individual work units. It also instills a sense of competition between leader and employees, and manifests a lack of trust on the leader’s part.

Promote Cooperation

Leaders support each individual member in words and actions demonstrating respect, warmth and personal acceptance. They resist the urge to make competitive comparisons among employees. Effective interactive leaders reward productive individual and cooperative efforts to develop and attain specific goals and objectives.

The key to moving the organization forward lies not in promoting competition, showing preference for one employee over another or overpowering people to gain compliance, but in winning their employees’ complete cooperation, trust and loyalty.

In order to do this, leaders must foster an atmosphere that secures collective participation among their employees. Actively supporting cooperation built on mutual interdependence is the most effective strategy for creating and sustaining strong collaborative relationships. This strategy is successful because it demonstrates both a willingness to be cooperative and an unwillingness to be taken advantage of.

Interactive leaders need to recognize and encourage ongoing positive interaction among employees. This implies actively working to instill cooperative reciprocity that establishes deeper bonds of trust. During this process employees begin to openly acknowledge that all goals and work-related assignments are collaboratively essential and equally important.

One of the most effective strategies for eliciting cooperative efforts and to display active employee support is to enlarge the “screen of the future.” In other words, leaders must promote the realization among employees that they can expect to be working together as an ongoing group in all future assignments, tasks, decision making, goal setting and planning.

Employees are much more likely to support one another and their leader when they know they will be involved with each other on a continual basis. This is because an expectation of future interaction encourages employees to actively support and cooperate with one another in the present. Active support on all levels becomes far more common and enduring.

Excerpt: Improving Workplace Interaction: Pinpoint Leadership Skill Development Training Series (Majorium Business Press, Stevens Point, WI 2011) $ 16.95 USD

Related:

Five Ways to Establish Trust and Credibility

Do You Clearly Establish Employee Expectations?

Do You Have Faith in Your People?

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

When Building Trust, By All Means Avoid These Six Behaviors

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One of the pillars of leadership is developing and fostering a deep sense of mutual workplace trust. One of the most vexing problems faced in organizations is a simple lack of trust between employees and their managers. For managers to experience successful growth and positive results in their respective department or unit, trust must be established on all levels. Without a deep sense of trust, their vision, goals and plans—as well as unified workplace cohesion—will be unobtainable.

Establishing trust is difficult, time-intensive work. It is earned when synergistic working relationships are established with individual employees. These relationships are characterized by active communication and listening, open and candid interactions, and a total acceptance of all persons as unique individuals. Trust also includes the manager’s personal involvement in ensuring employee as well as departmental success.

The fact that managers are granted authority over employees does not guarantee trust between both parties. Trust is based upon truth, which implies open, honest and direct communication free of personal or hidden agendas. For managers to become totally effective leaders trust must be earned and established. In the absence of trust, leadership principles will be of little consequence in the workplace.

Managers have a unique role within organizational workplaces. While they are responsible for individual employees and are required to guide and direct their activities, many are working on different assignments, projects and tasks in varying phases of completion. Many times it becomes impossible for managers to oversee everyone’s ongoing daily activities. This type of environment demands that high levels of trust are established and sustained.

Lack of trust in the workplace stems from areas managers can fall short in, including:

Establishing a Work Environment Free of Fear

Most managers are generally under extreme pressure to produce ongoing results. Many are focused on agendas that are able to secure or enhance their chances of organizational advancement. In the process, they often create zero-tolerance policies for mistakes and failures. This produces work atmospheres where employees become afraid to discuss problems or results in honest and open dialogue. Rather than trust their managers to support them, they hide pieces of information or mistakes that can hurt or jeopardize them in any way.

Communicating with Employees

Many managers have direct contact with their employees, but often fail to actively listen and engage in conversations that encourage interaction, feedback or input. Some are only interested in picking out certain information that they want to hear without thoroughly listening to anything else being said. Even though they fully believe they are communicating effectively, selective listening and targeted talk work to demoralize their employees and reduce their levels of trust and loyalty.

Interacting in Person

Many managers choose to communicate with their employees via email, written memos or posted messages. Very few efforts are made to interact directly with them on a regular and active basis. This becomes a major pitfall, as only when they make it a point to seek out employees to have open and free discussions and conversations can they become attuned to workplace problems, concerns, and attitudes and know which motivational methods need to be applied to whom.

All employees must be treated fairly, compassionately and honestly and be appreciated for their own particular characteristics and personalities. All have unique needs that must be addressed and met if they are to feel an important part of the organizational team. Since many tend to function with daily frustrations and pressures associated with their assignments and responsibilities, managers as leaders must become actively involved with them daily in order to encourage and sustain the motivation needed to assure they do not succumb to burnout and other psychological problems.

Specific Steps to Building Trust

If leaders wish to establish and build workplace trust, there are specific behaviors that must be avoided.

Criticism

Discussions concerning documented performance results and how to improve them are always necessary and appropriate as one of the manager’s primary responsibilities and functions. However, they must make it a point to avoid making unwarranted negative comments regarding an employee’s performance, attitudes and decisions, as they are directly perceived as personal criticisms, not constructive performance or work-related input.

Psychological Analysis

Managers as leaders must avoid assuming the role of amateur psychiatrist and analyzing employees’ motivations and behaviors. This includes resisting the urge to prejudge their circumstances, situations and actions.

Advice

Managers can easily provide solutions or advice without making the effort to seek employee input. As problems are often more complex than they appear, managers can short-circuit the learning process and alienate employees by not allowing them to identify why things happened, how ineffective solutions were reached, or the particular factors that contributed to inferior results. It is important that managers seek employee input in regard to specific problems in order to understand, analyze and learn from the facts and pertinent information they possess. Only then do they provide their advice, suggestions or solutions.

Command

Some managers tend to coerce, manipulate and force employees into completing assignments on time or accepting increased responsibility. As leaders, they need to avoid these types of actions, and instead motivate and encourage their employees to achieve desired results and/or increase their personal effectiveness and efficiency. They must know their employees well enough to be able to match the appropriate motivational strategy with each individual.

Control

Managers as leaders must avoid controlling actions and behavior through intimidation techniques and practices. Threatening employees with negative consequences does not motivate them. Employees need to be consistently and positively encouraged to produce results. Intimidation only serves to demoralize them.

Intense Questioning

Managers as leaders must avoid second-guessing and questioning employees on every decision, idea, recommendation or suggestion they make. Employees must be trusted to make decisions on their own without intense scrutiny and oversight. A barrage of suggestions or intense questioning as to their employees’ rationale or methods on every assignment only creates more obstacles to them doing their jobs properly, and sends a clear message that their manager thinks them untrustworthy and even incompetent.

Excerpt: Building & Nurturing Trust in the Workplace: Pinpoint Leadership Skill Development Training Series (Majorium Business Press, Stevens Point, WI, 2011) $ 16.95 USD

Related:

Eight Ways Others Evaluate Trust in Leaders

Five Strategies to Build Trust

Six Ways to Destroy Trust and Credibility

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

Ten Steps You Need to Take to Effectively Sell Your Ideas

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Louis Gerstner - IBM

Louis Gerstner – IBM

Leaders have ideas and a personal vision of what they feel their organization is capable of accomplishing. Ideas and vision are meaningless unless a leader can effectively communicate them to others and win their approval.

When leaders introduce a new idea to an organization, they are not only selling that new idea, they are selling the concept of change.

In many organizations, the concept of change is not readily accepted and often takes time and patience to implement. This is where many leaders find their values and principles tested. Their ideas are often not accepted at first and they must present them over and over again until they are. However, during this period, each rejection causes the leader to reevaluate their position and refine their ideas until they find acceptance.

As facilitators of change, leaders will encounter many barriers and obstacles within their organization. It requires time, persistence and the ability to organize and effectively communicate new ideas and concepts. A true leader will not give up on their vision and the ideas and concepts that define it. They are convinced of the merit of their ideas and remain focused until they are able to see them implemented.

Leaders must use effective communication methods to implement their ideas including the following steps:

Evaluate

Before a leader can present and sell their idea to others, he or she must take the time to make sure it is carefully conceived and thought through. It is not sufficient to simply state an idea and then hope the organization implements it. Rather, before presenting a new idea or concept, the leader must examine it from all aspects, perspectives and viewpoints. He or she must determine if the idea is feasible in terms of time, money, personnel and other available resources.

A poorly conceived idea or proposal has little hope of a fair hearing, much less being approved.

Substantiate

A leader can best move an idea or concept forward by taking the time to research whether or not the idea has worked elsewhere. If it was tried at another company location or within the industry, there may be results and statistics that can be used for validation.

Leaders can substantiate their conclusions with impartial documentation cited in trade journals, magazines, newspapers, books and industry research papers. Naysayers will find it difficult to dispute a well-documented and conceived idea.

Develop Scenarios

Before formally presenting a new idea or concept, leaders should take the time to develop a best- and worst-case scenario. Typically, neither the best- nor worst-case scenario will occur. Actual results will normally fall somewhere between the two extremes, but before a final decision is made it is important to identify the exposure to the organization.

It should be noted that when leaders develop scenarios, the assumptions on which they are based are critical. The more realistic and substantiated the assumptions, the more reliable the scenario. Faulty assumptions can produce a skewed, unrealistic and therefore unreliable scenario.

Solicit Feedback and Support

Before making a formal presentation, astute leaders will solicit feedback from allies and associates. This provides an initial forum to test their ideas and concepts while gathering additional feedback in order to make modifications and improvements before a formal presentation is made. It also allows leaders to build the internal support they need to move their ideas and concepts forward.

Link Benefits to Idea

Individuals will support a new concept or idea when they grasp the benefits to be derived from it. Everyone wants to know, “What’s in it for me?”  Leaders can use this reality to their advantage by clearly outlining and communicating the benefits of their idea to the organization, employees and customers. This allows leaders to build internal support as individuals realize the personal benefits they will experience from the idea once it is implemented.

Review Timing

New ideas and concepts can be welcomed at certain times and ignored at others. If the organization is dealing with many other issues or it is the end of the budget, new ideas and concepts may not be received or tabled until circumstances change. These circumstances can affect whether a new proposal is even reviewed.

Leaders must be aware of the timing of their presentation so that it is well received. They understand the priorities of their organization and wait until they know their ideas will be received and allocated the time and resources to fully evaluate them.

Communicate with Passion

The creation of new ideas and concepts are part of a leader’s vision for the organization. They must communicate their ideas with passion and paint a vivid picture of their vision in order for the audience to appreciate the positive changes that will come with it. A lackluster presentation makes for lackluster results.

Anticipate Objections

An effective communicator will anticipate objections to their idea(s). Rather than passively wait for these negative comments to occur, he or she will immediately address them at the beginning of the presentation with documented facts and figures. By anticipating and addressing objections up front, fewer objections will occur later. Problems arise when leaders attempt to hide and mask negative information, problems and implications. This renders their presentation suspect and subject to more intense scrutiny.

Identify Best Communications Method

Depending upon the scope and complexity of a new idea or concept, there may be multiple ways to present an idea to superiors, associates and employees. Leaders must determine what will be the most effective manner of communicating their ideas, whether it be a memo, report or a physical presentation to a group or committee. The optimal mode of communication will vary, but leaders should consider that which will best convey their new idea or concept to the decision making individual or body.

Request an Evaluation

When leaders encounter resistance to the implementation of an idea or concept, they request a controlled evaluation to be conducted on a limited basis. This provides the decision maker(s) with concrete facts on which to base their final decision.

Excerpt: Improving Communications in the Workplace: Pinpoint Leadership Skill Development Training Series. (Majorium Business Press, Stevens Point, WI, 2011)$ 16.95 USD

Related:

Five Critical Steps to Maximize Performance

Execution: Six Action Steps

Performance Plans Create Results and Maximizes Performance

Objectives Allow Managers to Focus on Obtaining Results

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2014 Timothy F. Bednarz, All Rights Reserved

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