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Lessons from the Great American Leaders & How They Apply Now

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Questions Should Mirror Employees’ Sense of Adventure, Interest and Curiosity

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Within the workplace leaders need to emphasize the importance of questioning, and can do this by welcoming all those “why” and “how” questions, and asking a lot of them personally as well. Routine, rigidity and tight boundaries tend to snuff out the questioning process before it begins to achieve any glimmer of light, hope or momentum.

Leaders need to be content with leaving many questions unanswered, and by so doing, create a collection of unknown working elements that offer evidence to the prominent place that curiosity holds within the organization. Leaders can use questions and answers to make the employees’ work life and environment curious and exciting. To do this, questions should mirror employees’ sense of adventure, interest and curiosity. Observing and questioning their world of work helps to establish an outstanding and superb sense of teamwork.

To Make Questions as Important as Answers Safeguard Employees Against Excessive Organizational Routines

Organizational cultures often hinder the attainment of positive workplace growth and development when they tend to allow, incorporate, or spread, a bland veneer of “sameness” or a status quo of “apathy” throughout the working environment and workplace landscape. Faced with a bland, dominated working landscape, it is up to leaders to find ways to liberate their employees from the continuous shaping of ideas, opinions and the peer pressure of “sameness.” Employees can be freed from these organizational culture constraints by becoming good questioners.

When employees are surrounded by leaders and supervisors who provide immediate, simplistic responses to all the questions they ask, a false impression is created that emphasizes, “Answers do not require serious thought or ingenuity.” Employees are prevented from observing firsthand just how initial questions spawn additional ones, which eventually lead to fresh answers. As a result, they tend to lose out on the opportunity to experience mind searching, analyzing and decision making.

Look at Questions and Answers as Part of an Uncompleted Puzzle

Working environments tend to present an endless supply of puzzles. The only problem is, many employees spend most of their time and lives avoiding puzzles and serious questions. Yet, if every question has a quick and easy answer, the purpose of inquiry is lost.

Puzzles within the mind tend to arouse a sense of curiosity and stimulate questioning. While some employees may be bewildered when first attempting to figure something out, good questions will start to break up their mental log jam and begin to unlock everyone’s frozen thinking, while at the same time, setting them on the path to greater understanding.

Puzzle avoidance leads to stagnation and a healthy organization keeps its employees’ heads out of the sand and tries to see what is coming in order to be prepared. A proactive group of employees learns to wrestle with difficult questions and predicaments rather than rely upon recipes and formulas, which may have worked in the past.

If leaders provide a continuous menu of workplace puzzles to decipher, employees will develop at a faster pace, feeling confident and resourceful in the process. Ingenuity and skill will grow faster and when confronted by a problem, quandary or an impossible situation, employees will less likely to be shaken or fearful. Over time, they will actually begin to greet dilemmas as a “challenge and a test of ingenuity.” However, at certain times it is important for leaders to make it a point to answer some questions, especially more complex or wide open ones, with an admission of ignorance or uncertainty.

There is no such thing as a  “right question” or “truly perfect sequence” to search out answers since effective questioning tends to require a certain amount of “mind mining” and “muddling around.” Tough questions are intended to invoke some trial-and-error reasoning engagement and outcomes.

Dilemmas, paradoxes and perplexities all deserve and require some “messy questioning” that is balanced by a degree of disciplined, logical inquiry. Thinkers who are able to “shift gears” from the right to left side of the brain, and back and forth between logic and license, will typically generate deeper and more workable insights.

Maintain a Focus on the Importance of Questioning

One of the goals leaders should have is to teach their employees how to find or fashion satisfying answers to work-related puzzles by learning to ask good questions in effective sequences and combinations. As part of their human nature, most employees will tend to seek stability, predictability and certainty in an uncertain world, instead of embracing the challenges associated with it. Instead of learning to use good questions to adapt and adjust to a changing world, they more often than not, adopt a “foxhole” mentality. However, without experience handling unanswerable questions, employees will not be prepared to deal with the riddles of work and life.

As a second goal, it is up to leaders to share a sense of wonderment at the vastness of “what is unknown.” In this regard, questions will often end up becoming a collection of segmented pieces and bits of inquiry whose answers are as confusing as individual puzzle pieces that have no frame or outline to place them into. The question becomes, “How can employees be motivated to relish the challenge to find complex or difficult answers and solutions and how well will they be able to deal with ambiguity?”

When leaders treasure and value the “mysterious and unknowable,” and extensively question things themselves, always seeking answers (even if certain solutions remain abstract, unreliable or unattainable) their employees will tend to become more prepared to deal with the puzzles of everyday situations, events, issues, as well as unforeseeable future occurrences.

Excerpt: Effective Questioning Techniques: Pinpoint Leadership Skill Development Training Series (Majorium Business Press, Stevens Point, WI 2011) $ 19.95 USD

Related:

Making the Questions as Important as the Answers

Leaders Need to Focus on Questions Rather Than Offering Answers

Correctly Framing Problems Pinpoints the Right Solution

Encourage Questions to Improve Open Communication

For Additional Information the Author Recommends the Following Books:

Effective Questioning in the Workplace: Pinpoint Leadership Skill Development Training Series

Developing Critical Thinking Skills: The Pinpoint Management Skill Development Training Series

Comprehensive Questioning: Pinpoint Leadership Skill Development Training Series

The Use and Application of Advanced Questioning: Pinpoint Leadership Skill Development Training Series

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2013 Timothy F. Bednarz, All Rights Reserved

Team Members Support One Another, Collaborate Freely and Communicate Openly

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The formation of teams creates substantial and sustainable long-term benefits for the organization, including the fostering of a self-managing environment where employees are fully empowered to make decisions that increase their efficiency, effectiveness and overall productivity.

Many organizations will transition from groups and committees to formally structured teams with specific goals and objectives that are chartered by the organization to fulfill a specific purpose. Within the company, the transition can be either smooth from one environment to another, or sudden, resulting in traumatic organizational changes.

It is important for leaders to understand that the nature of a team is based upon a discipline that the team structure imposes on itself. Teams create a fully empowered environment that allows organizations to become more efficient, effective and productive. This shift provides companies with the flexibility to become more adaptive to the forces of change, and as a result the world has witnessed an overall increase in global competition in virtually every industry.

Many organizations purport to have so-called team environments, but some standard working groups are mislabeled or misidentified as teams. Some of the most common groups to be mislabeled as teams are discussed below.

Committees

Organizational committees usually serve as an investigative or advisory body reporting to an appointed person or to the one who organized them.

Task Forces

Organizational task forces are temporary problem solving groups formed to deal with issues that overlap lines of authority. A task force may, for its duration, be full or part time.

Quality Circles

Quality circles consist of groups of employees and supervisors who are seeking ways to increase the effectiveness of workgroups through higher productivity and improved quality.

Project Groups

Project groups are organized to work specifically on a project such as a new product or a new facility. Like the task force, the project group may have a temporary existence. When its mission is accomplished, the group disbands.

Teams have many traits that distinguish them from groups. They are normally chartered to fulfill a specific organizational purpose. The most distinguishing characteristic of a team is that its members have as their highest priority the accomplishment of team goals.

The most important business at hand is the success of the team in reaching the collective goals set by its members. Members support one another, collaborate freely and communicate openly and clearly with one another. Effective teams are able to accomplish their organizational purpose within specific areas, as outlined below.

Information

Within the effective team environment, information flows freely—horizontally, vertically and to the entire team. There is a full sharing of information among team members, and individuals are open and honest about what they are communicating with each other.

Personal Relationships

As the team environment develops and is fostered, nurtured and sustained, relationships on the team become more trusting, respectful, collaborative and supportive. Individuals learn to work together and respect one another’s input, perspective and opinions.

Conflict

Within a healthy team environment, conflict is regarded as natural and helpful when it centers around examining issues and key points that need to be addressed and is confined to issues, not personalities. In most group environments conflict is often rooted in personal traits, motives and agendas that tend to be destructive to everyone involved. Once the team environment is fostered and developed, most team members will use conflict constructively to address issues, solve problems and make decisions by examining all aspects of each element.

Team Atmosphere

As team members learn to work with each other in an effective team environment, they become more trusting, respectful, collaborative and supportive, creating an open and nonthreatening environment in which to operate.

Decisions

Decisions in the team environment are arrived at by consensus rather than by a majority vote or by forcing members to agree with the decision of the group. By arriving at a consensus, each team member is fully committed to a full and efficient use of the resources available to the team. In this manner each team member is fully responsible for the decision of the entire team.

Creativity

Within many organizational groups, the emphasis is on activity and end input, rather than output and solutions. Within an effective team environment, the team members create more solution-oriented outcomes. The focus of the group is on results, not activity.

Power Base

Within many organizational groups, it is not uncommon to see power hoarded by individuals or small groups based on internal politics and personal agendas. However, in an effective team environment the power of the team is shared by all of its members. It is based on the competence of each member and the contributions that each makes to the team.

Motivation

Within many organizational environments individual achievement is valued without concern for the group. Individuals and groups place their personal interests over and above the interests of the organization. However, on a team, the individual members set the environment for a commitment to group goals. Rather than being coerced and pressured to go along with imposed goals, members find that there is more chance for achievement through the advancement of the team.

Reward

Within many organizational groups the basis for rewards is often unclear. They can be based on subjective and often arbitrary appraisals of performance, favoring specific individuals over others. However, within an effective team environment the rewards are based on the contribution that the group provides to the organization. The team, rather than individuals within the team, is rewarded for its performance.

Excerpt: A Team’s Purpose, Function & Use: Pinpoint Leadership Skill Development Training Series (Majorium Business Press, Stevens Point, WI 2011) $ 17.95 USD

Related:

There are Only Three Reasons to Form a Team

Seven Characteristics of Strong Teams

Seven Negative Roles & Behaviors Which Undermine Team Performance

Five Critical Factors of Team Success

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2013 Timothy F. Bednarz, All Rights Reserved

Functioning in a Less Than Meaningful Workplace

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Effectively addressing negative employee interaction requires singling out what truly engages the minds, actions and hearts of individuals. Leaders must identify the factors producing the need in some employees to act negatively and callously toward others. In almost all cases, negative interaction among employees is the result of functioning in a less than meaningful workplace. To stifle interactive negativity, leaders must identify both the factors defining and methods creating a meaningful, reciprocal work environment.

It is important for leaders to understand every employee has a personal set of factors defining a meaningful workplace. When leaders fail to apply practical strategies for making the workplace more reciprocal, with people respectfully and productively working toward a common goal, they can expect continuous negative interaction among employees. This creates havoc that slows productivity and advancement for both the individual work unit and the organization.

How employees define a meaningful work environment determines how they function within their current environment. Some factors are more important than others. For one employee, the top factors may be a desire for a deep sense of purpose, the freedom to be innovative, and the opportunity to build strong relationships in the work setting. Other factors might include ownership in ideas and solutions, an atmosphere that encourages overcoming challenges or a feeling of success within the work unit.

The leadership challenge for reducing and eliminating employee interactive negativity is to reflect on what it is that makes a work environment truly rewarding and fulfilling. Leaders need to create a workplace that keeps its employees busy and productive, but one that also keeps their minds and hearts actively engaged. The only way personal negativity and accompanying actions are displaced is with security, trust, comradery, positive interaction and mutual respect.

Leaders assess their workplace and put into word and action what employees desire to see in a meaningful and rewarding environment. In order to do this, leaders:

Conduct An Environmental Climate Check

Leaders analyze their own negative feelings regarding the workplace. They ask, “Do I often find myself dwelling on the negative aspects of my work and performance and the atmosphere that exists?” If the answer is “yes,” the reasons behind their feelings are a good indicator of why employees feel the same way and negative interactions are taking place.

Taking the time to complete an analysis of the entire work unit atmosphere is the first step in dealing with negative employee interaction. In order to effect positive workplace change, leaders should both ask themselves the following questions and take appropriate actions wherever a “yes” response exists:

  • Is there an unspoken understanding that work should always be first in every employee’s life?
  • Does the organizational culture favor workaholics?
  • Do employees that don’t share this “work first” philosophy feel guilty?
  • Is there undue pressure on employees to make trade-offs with tasks and assignments against time, resources and availability?
  • Do individual assignments have more importance than collaborative efforts, trial-and-error methods and interactive positive communication?
  • Is praise a lower priority than the completion of timelines and tasks?

Seek Out Specific Areas in Which to Focus Your Efforts

Every organizational work unit has room for improvement. The key rests in a leader’s ability to know where to focus his or her efforts for maximum effect. The following are actions proven to transform the work environment in the quickest and most effective way:

  • Finding out what is most important to employees as far as creating a non-threatening, secure and fulfilling work environment.
  • Understanding each employee’s top priorities as they relate to work and themselves personally. This can be the starting point for creating a more meaningful and productive workplace for all.
  • Allowing employees to pause after a major completed task or project in order to gain a sense of closure and to savor their accomplishments.
  • Acknowledging all progress and getting upper management to recognize major milestones and hurdles employees reach and overcome.
  • Making challenges exciting, somewhat demanding, but realistic.
  • Allowing employees to make best use of their talents and to freely use others whenever needed as resources for input, ideas and suggestions.

Track the Fit of Your Employees

Getting to know what fires up your employees is crucial in fostering a rewarding work environment. Identifying the skills and talents they have outside the workplace can help place them into a better fit inside the organization. One of a leader’s responsibilities is to find out what their employees’ interests are, or their sources of motivation and energy. It is vital to talk to each employee about their passions, talents and creative abilities, and then tap into them however and whenever possible.

Negativity permeates an employee’s attitudes when they feel misplaced in their jobs, tasks, assignments and responsibilities. In order to overcome this, leaders assess:

  • Whether the big picture of the organization is thoroughly discussed with employees so that they clearly understand their personal place in it and how they specifically factor into its success.
  • If there are any employees who feel a particular job or assignment “just isn’t right” for them. It is important to find out what employees feel they can take on more capably, then match them with projects, assignments, and duties where they can better achieve success.
  • If there are some employees who feel a clash between their values and goals and those of others in the workplace. When work makes employees feel they need to be a different person in order to “fit in,” a leader can expect negative employee interactions to occur repeatedly.
  • Whether employees are allowed to consistently tap into their strengths and spend a great deal of their assignment time in activities best matched to their interests and talents.

Analyze Your Unit’s Flexibility

Nothing creates more negative interaction among employees than a work environment that remains inflexible to their needs. Leaders need to establish a more meaningful work environment by making certain that flexibility exists for all employees. They need to make sure the corporate rulebook does not overshadow the positive accomplishments taking place within the unit and among its members. Leaders need to consider:

  • Are work unit rules flexible when certain situations arise, or are they rigid to the point where the rulebook is still the ultimate word?
  • Are policies and procedures followed to the letter without allowing employees to question their validity and necessity?
  • In order to accomplish certain things do employees feel they must sidestep rules and hope they don’t get caught?

Addressing and changing areas needing improvement allows leaders to spend more of their time doing that which works to motivate employees and move the organization forward. Strengthening these areas is best accomplished by interacting with every employee, and taking action to build stronger personal relationships and subsequently a more secure, meaningful workplace.

Excerpt: Improving Workplace Interaction: Pinpoint Leadership Skill Development Training Series (Majorium Business Press, Stevens Point, WI 2011) $ 16.95 USD

Related:

Interaction is a Necessary Component of a Vibrant Workplace

Leaders Have Three Motivational Tools Available to Them

When Motivating Employees, Expectations Are Everything

Seven Proactive Steps to Take to Deal With a Problem Employee

Timothy F. Bednarz, Ph.D. | Author | Publisher | Majorium Business Press
Author of Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It (Finalist – 2011 Foreword Reviews‘ Book of the Year)
Linkedin | Facebook | Twitter | Web| Blog | Catalog |800.654.4935 | 715.342.1018

Copyright © 2013 Timothy F. Bednarz, All Rights Reserved

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