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Encourage Questions to Improve Open Communication

Leaders are confident that they are capable, through their actions and attitudes, of creating a healthy work environment. They foster open communication that encourages employees to freely ask questions and discuss any concerns.

True leadership requires open and regular interaction between leaders and employees. Leaders understand that they cannot lead from their office or behind a desk: to get a sense of what is actually happening in their organization, they must be actively involved.

It is important to understand that good leadership doesn’t demand leaders directly help employees perform their jobs. Rather, by simply maintaining an active awareness of what is going on in their organization, leaders can anticipate problems and opportunities, and respond accordingly. Furthermore, when leaders communicate and maintain a presence with their employees, they establish great rapport. As a result, employee trust and loyalty deepens and organizational cohesiveness broadens.

Leaders can encourage open communication with their employees by practicing the following techniques.

Encourage Questions

Leaders work with employees who have various levels of self-confidence and self-esteem. They must encourage everyone to regularly ask questions. This kind of interaction makes employees more comfortable with the concept of speaking up, and it also gives them confidence to approach the leader without hesitation or procrastination when the need arises.

Besides vocally encouraging employees, leaders must also support their people with actions. Specifically, leaders should be open and receptive when approached with a question, no matter how trivial the subject. Leaders who simply brush-off the questioner openly convey that questions are not welcome or there is no time to discuss them. Consequently, they undermine the process of open communication.

Look for Opportunities to Ask Questions

Leaders must not passively wait for their employees to come to them with questions. The nature of leadership demands being out among employees, asking questions and soliciting input. In this fashion, leaders can communicate their interests to each employee while keeping tabs on the activities and direction of the organization. Thus, they can anticipate and handle an issue before it explodes into a major problem.

Moreover, when leaders actively solicit questions and answers, they communicate care and concern for their employees and the entire organization.

Ask ‘Personally’

In the age of instant electronic communication, it is important for leaders to ask questions in person. Email doesn’t communicate the tone and nonverbal cues that people often require to fully understand a question. Additionally, face-to-face questions give leaders the opportunity to clearly explain their intentions and get a more comprehensive answer.

While email may be efficient, leaders should understand that not all employees are good writers and, therefore, some may not have the ability to communicate adequately in this medium. Many employees who are uncomfortable with email might not even attempt to reply unless forced to; in which case, responses will tend to be short and/or incomplete.

Respect the Questioner

In the daily workplace routine, it is not uncommon for a leader to hear a range of questions, from trivial to extremely important. In an open communication environment, leaders know they must treat every question and questioner with respect, even if the topic is trivial or lacks urgency. Rather than embarrass or alienate the questioner, good leaders validate the specific question and thank the employee for bringing it to their attention.

Listen Actively

When approached with a question, leaders know that it is important to give the employee their undivided attention. However, if the leader’s attention is necessitated elsewhere, they should ask the employee if the question could be discussed later, at a specific time convenient for both. The time selected must be sufficient for a full discussion, without any urgency to hurry the process along. Once the appointment is set, leaders make a point to keep it.

Again, effective leaders strive to always encourage open communication through their actions and receptivity to questions. However, circumstances and the workplace environment may not always make this practical. In such cases, rather than be short and appear to disregard the employee’s question, leaders need to explain that the timing is simply not right and that they would like to talk when they can provide the needed time and attention both the employee and the question deserves.

When finally discussing a question in-depth, leaders should paraphrase parts of the question or the entire question back to the employee to help clarify and understand the concerns being raised.

Be Cooperative

In most workplace environments, leaders are dealing with daily problems and issues that produce varying degrees of stress. Under these circumstances, it is easy for any individual to appear defensive or adversarial when asked a question, especially an unexpected one.

Effective leaders, however, will maintain a consistent attitude and posture that fosters a cooperative spirit within their organizational unit. They keep a friendly and open demeanor with their employees by paying attention to their own moods, habits, attitudes, body language and tone of voice.

Take Responsibility, But Don’t Solve Every Problem

All people in every organization have limits and responsibilities. When approached with questions, a leader should not respond by doing the employee’s work for him or her. But there are times when the leader is responsible for developing a solution. The key is to understand the appropriate response for the particular question.

Leaders need to set firm and fair limits on what they are willing and able to do so that employees don’t place unreasonable demands on their time and energy. At the same time, it is unrealistic for leaders to expect their employees to solve every problem without guidance. Generally, the appropriate course of action is somewhere in the middle, where the employee and the leader brainstorm to arrive at an acceptable solution.

Follow Up

Open communication demands that leaders follow up on their responses to employee questions by making sure the solution is understood, acceptable and implemented. Obviously, the degree of follow-up needs to be proportionate to the question’s impact and importance. That is, small problems probably only need a simple follow-up question to make sure that things are going alright, while bigger problems could necessitate a series of subsequent meetings.

Follow-up keeps communication with employees open because it often triggers additional questions, input and feedback. In this way, the communication process becomes a continuous, effective loop.

If you are seeking proven expertise and best practices on improving communications within the workplace to train or educate your employees to solve problems and improve their performance in this area, refer to Improving Communication in the Workplace: Pinpoint Leadership Skill Development Training Series. Click here to learn more.

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16 Ways to Motivate Employees and to Celebrate Their Successes

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A leader’s primary function is to help employees develop a strong belief in the mission of the company and the importance of their individual jobs. Their secondary function is to ensure optimal results from delegated assignments and tasks given to employees. Excellent results spring from methods of motivation that help employees feel successful and increase their effort toward achieving goals and increasing performance.

Employees are the chief resource leaders can utilize to maintain and enhance their leadership abilities. Therefore, understanding and applying appropriate motivational methods for employees on delegated assignments is important for leaders. By motivating each employee to perform at his or her maximum level of efficiency, leaders also maximize their own success. Furthermore, as leaders motivate their people, they not only help the company gain financially, but also develop personal relationships between themselves and their employees.

Much research in behavioral science has focused on analyzing the factors that contribute to workplace motivation. Many studies indicate that the strongest factors are based upon individual self-determined needs. Aware of these factors, one can craft specific methods in the workplace to foster improvements in employee attitudes, their desire to excel and their feelings of success.

Leaders need to apply such motivational methods to effectively stimulate their organizational unit as a whole and the individuals within it. Once done, their units will reach peak performance, free from slowdowns and negative influences.

Motivational methods are effective when they are aimed at individual satisfaction. This is necessary to understand because methods that are positive motivators for some employees are not always effective for others. Each individual is driven by specific needs that determine their performance and whether or not they will accept new assignments. If specific needs are not met, it inhibits the employee’s desire to accept new challenges and delegated opportunities.

Outlined below are 16 major methods focused on individual needs and desires that leaders can use to effectively and consistently motivate their employees. When used by the leader intermittently, they produce high motivational success.

Help employees see the final results of their dedicated and consistent efforts as being part of advancing their own careers and futures.
Develop and utilize incentive programs that have a definite purpose and meaning for each employee. Linking incentives to productivity and results tends to be a more effective motivator than many other methods.
Take time to give employees deserved praise and meaningful recognition. However, effective leaders will utilize this method in moderation; otherwise, it becomes meaningless. Praise must always be specifically related to performance rather than vague comments like, “You’re doing OK.”
Provide all employees with goal-oriented job descriptions. This method charts a course for them to go in with specific actions they should accomplish to achieve positive results, and guidelines for how to be successful in assignments.
Give each employee the opportunity to achieve. Even small tasks and assignments can build success. Any taste of achievement is a great motivator.
Aid employees in determining personal goals. Leaders should link these to the overall goals of the company.
Help employees acquire and maintain a spirit of achievement. Careful planning and organization of tasks and assignments directed at meaningful results can accomplish this goal.
Help employees set and achieve personal self-improvement goals. These need to be realistic and achievable for individuals to grow and develop skills and knowledge.
Acknowledge and publicly recognize employees’ accomplishments to reinforce the fact that they are valuable and important—a key need for individuals.
Help employees understand their value to the company, the leader and senior management. By verbalizing employees’ value or giving them letters of appreciation to acknowledge their efforts, leaders effectively reinforce that achievements are important to both the individual employee and others.
Tell employees how and why they are performing valuable and useful work. This means giving them effective and useful feedback about their progress in a way that focuses on personal productivity and how to increase performance.
Listen with interest to employees’ problems, ideas, suggestions and grievances. Remember, even if seemingly trivial or irrelevant, these things are important to the employee.
Never neglect or ignore an employee. A failure to provide individual attention is one of the worst mistakes leaders can make in terms of motivating or supervising their employees.
Enact a personal commitment to a vision and direction. Effective leaders show employees how to give personal effort and provide consistent performance to align themselves with the vision.
Help employees develop an increased sense of responsibility. Acceptance of responsibility facilitates feelings of success and a greater sense of self-worth.
Relieve the boredom of assignments and tasks, where possible. Doing so makes work more meaningful for employees and allows them to be more creative and attain greater job satisfaction. Furthermore, it builds inward security and fosters self-motivation.

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Motivation Is More Than Money

Written by Timothy F. Bednarz, Ph.D.

March 28, 2014 at 10:00 am

Communication Must Be Personalized To Be Effective

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Effective leaders know that communication must be personalized to be effective. Each situation encountered in the workplace needs to be addressed at a level comfortable for everyone involved. Leaders must communicate messages and gain feedback with confidence and care. As such, in order to be effective at conveying their message, leaders must pay close attention to individual differences and situations that provide them with a specific context to communicate in.

Leaders must rely on communication to resolve issues that negatively impact the workplace environment and their leadership image. By using persuasion, consultation and empowerment, managers can effectively lead people and positively influence the work environment. In order to successfully present their thoughts and ideas to subordinates, it is important for leaders to fully utilize these three basic communication styles.

How and when leaders apply the styles depends upon the particular situation and the motivation for using them. The three styles are discussed below in more detail.

Persuasive Communication

Persuasive communication is the cornerstone of motivation and task accomplishment. Leaders who use this style are influential in fostering positive change in the workplace. Part of persuasion entails utilizing motivational comments like, “This is great. Let’s do it!” Persuasive communication is most effective in the following situations:

Leaders often look to gain a commitment or agreement from their employees. This style works effectively for introducing new ideas, altering performance, deviating from an ineffective course of action, or adapting to various changes in the workplace. Persuasive communication focuses on influencing others in a positive and exciting way.

Leaders may need to complete a task or assignment in a given time frame or with particular outcomes. Persuasive communication helps define the importance of a given task or situation. A leader’s effectiveness at attaining employee cooperation depends upon the excitement imbued in the message and its delivery.

When leaders want to encourage a higher level of trust from their employees, they deliver a series of persuasive messages and actions that reinforce employee confidence, abilities and involvement.

Consultative Communication

Consultative communication is effective for building and maintaining involvement. It cements employee loyalty in the leader. This style utilizes open-ended questions like, “What do you think needs to be done here?” Such questions unearth hidden issues and personal agendas. This style helps define the direction to take related to the following circumstances:

Sometimes there is a need to shift an employee’s thinking away from a particular idea. Consultative communication can also help redirect an employee who is doing something that is not productive.

Employees need to know they play a key role in determining a direction, course of action, or outcome. Consultative communication is primarily used to build trust. It is also effective when defining goals, objectives, performance standards or specific expectations.

Leaders often want to increase their employees’ participation. This style is effective for securing involvement in a task or assignment that may be intimidating because of either change or the employee’s uncertainty about the abilities or skills that they need to complete a task.

Empowering Communication

The empowering style is effective when leaders want employees to accept responsibility. Leaders utilizing this style tend to use phrases such as, “do as you see fit” and “make decisions you think need to be made” along with words such as, “effectively” and “efficiently.” This style is best used in the following situations:

Leaders require cooperative efforts. When situations necessitate the employee work with little direction to complete a task, this style can be used to cement their confidence and help them attain self-motivation. At the same time it helps equalize employee workloads and instills the desire in people to achieve or surpass expectations.

Leaders may need to delegate. In this situation, the empowering style is especially effective when combined with the consultative style. Used together, leaders don’t defer responsibility, but acquire commitment to their goals and tasks by fostering respect and harmony between themselves and their subordinates.

Leaders demand improved outcomes and standards from employees. The empowered style works to motivate, amplify efforts and multiply results. It is very effective at gaining trust and respect while motivating people to perform at higher levels.

If you are seeking proven expertise and best practices on effective communication practices in the workplace to train or educate your employees to solve problems and improve their performance in this area, refer to Improving Communication in the Workplace: Pinpoint Leadership Skill Development Training Series.Click here to learn more.

Related:

Focusing Your Employees on Common Goals

Eight Ways to Improve Communication

Ten Steps You Need to Take to Effectively Sell Your Ideas

Written by Timothy F. Bednarz, Ph.D.

March 21, 2014 at 10:00 am

Should Accountability Be a Primary Priority?

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Today it seems that much of what we hear focuses on a lack of accountability. It resonates inside business practices as well as being far reaching in the character of influential people within our political environment, cultural role models and those responsible for influencing and teaching our children. Accountability is an important topic to consider, especially in business today. After all, a lack of accountability in the workplace does produce both intended and unintended consequences that can affect so many people in a brief amount time.

The choices we make and the paths we choose to take all come with associated levels of accountability and accompanied consequences. Many in the business setting tend to have extremely higher stakes and risks. The question is; “Should accountability be a number one priority in today’s business climate?”

Basic Definition of Accountability

The basic definition of accountability can be simply defined. It is being answerable to others. In the work environment as managers and leaders, it is important for several reasons. Accountability is the means for applying checks and balances. These protect companies from internal and external vulnerabilities and competitive disadvantages. It enhances fairness for employees and limits disruptions and frustrations that slow their efforts and personal growth. Through accountability, everyone can be given the opportunity to share their ideas, motivate and encourage those around them. Perhaps it is time to look at accountability as a “positive business relationship factor” rather than a “judgment that defines individual progress and potential”.

Personal Accountability

Accountability inside the workplace needs to be considered as a positive principle to embrace. It motivates each of us to do our best. It presses us to be better managers of the time, talents, responsibilities and resources that have been awarded us to oversee. If it were not for being answerable to someone else, it would likely become a much more difficult task to foster personal growth and to become better at what we do along the way. Nothing hampers individual promotions and work relationships more than a lack of personal accountability, or the desire for it. If you look around and give it careful consideration, you will probably notice that most divisions and derisions within departments or work units can be directly traced back to issues of little to no accountability in regard to one or more people.

Why Many Will Openly or Silently Resist Accountability?

Being in a leadership position requires the knowledge of understanding why many employees and even peers will openly or silently resist accountability. It may be wise to formally address them as part of your company expectations or workplace standards reinforcement activities.

Some Employees Have an Aversion to Accountability

They are inwardly or even at times outwardly rebellious to authority. They sometimes feel they know better than someone else, and will refuse to adhere to any rules or suggestions that they have had no input or say into their development or implementation.

Some Employees May Be Simply Lazy and Non-Performance Driven

Accountability interferes with the ability to continue in their comfort zones fordoing what they feel they want to do, when they desire to do it.

Some Employees May Fear the Loss of Their Jobs or Positions

Accountability implies a disclosure of their negative performance in areas where they may be compared to others, where positive outcomes will become undermined or overlooked.

Some Employees May Not Trust Their Mangers or Supervisors

They refuse to believe the accountability criteria they set will be fair, or feel it will be used appropriately.

Pride or Ego Highly Contributes to the Erosion and Resistance to Accountability

Some individuals believe that the means of their own personal feelings and belief system will forever tend to justify the ends and outcomes they wish to produce. Actions of accountability and support of everyone’s interests are not a necessary part of the process for getting something accomplished. These individuals usually feel they are above the need to display qualities of corporate responsibility, while being held to the same standards as everyone else.

Accountability Stimulates Individuals Do Their Very Best

These are sobering days for any business and especially those that function within them. Character, high standards for staying on course, upholding personal convictions, promoting truthful words and unwavering actions while displaying high levels of responsibility, are all an integral part of accountability.

While it is true that everyone is probably forced to do more with less, accountability needs to become a two way street. A buy-in to accountability can make a huge difference. Work relationships generally become stronger. Responsibility becomes part of the company culture. Paths to individual success, progress and promotion are opened up. Corporate stability is sustained, which in turn allows for greater future growth and individual prosperity. Trust within the workplace is greatly enhanced. Loyalty increases.

For multiple reasons, accountability stimulates individuals do their best, versus doing only what is needed to get by. In the end accountability will ensure that all workers will begin to hold each other to set standards, and because of it, increase pride and more positive workplace attitudes. Individuals taking advantage of circumstances and situations tend to become far fewer. Challenges can be addressed and solved without the accompaniment of intimidation and fear. By placing accountability as a number one priority, there will be far fewer challenges to overcome but more privileges, promotions and positive rewards to offer.

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Written by Timothy F. Bednarz, Ph.D.

February 21, 2014 at 11:00 am

If You’re Not Emotionally Committed, You’re Not Going To Have A High Degree Of Success

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George Washington – President, Founding Father

Depths of personal commitment allowed the great leaders to execute well in all aspects of their business, as well as to overcome any barriers and adversities they encountered. Sam Walton (Wal-Mart) noted, “I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don’t know if you’re born with this kind of passion, or if you can learn it. But I do know you need it. If you love your work, you will be out there every day trying to it the best you possibly can, and pretty soon everybody around you will catch the passion from you – like a fever.”

Admiral Hyman Rickover (U.S. Navy) supported this perspective when he stated, “When doing a job – any job – one must feel that he owns it, and act as though he will remain in that job forever. He must look after his work just as conscientiously as though it were his own business and his own money. If he feels he is only a temporary custodian, or that the job is just a stepping-stone to a higher position, his actions will not take into account the long-term interests of the organization.

His lack of commitment to the present job will be perceived by those who work for him, and they, likewise will tend not to care. Too many spend their entire working lives looking for the next job. When one feels he owns his present job and acts that way, he need have no concern about his next job. In accepting responsibility for a job, a person must get directly involved. Every manager has a personal responsibility not only to find problems, but to correct them. This responsibility comes before all other obligations, before personal ambition or comfort.”

John Thompson (Symantec) echoed Rickover’s sentiments when he asserted, “Philosophically, I believe that business is personal, that if you don’t take it personally, you won’t get anything out of it. If you don’t get personally involved in what you get done—if you’re not emotionally committed to it—it’s unlikely that you’re going to have a high degree of success.”

A depth of personal commitment was evident among most of the great leaders surveyed. Mary Kay Ash (Mary Kay) was deeply committed not only to the success of her business, but also to the women who sold her products. Henry Luce, founder of Time Magazine, demonstrated his commitment on multiple levels. “Luce was a missionary’s son and he brought a sense of mission to journalism – it was a calling, and he approached Time Inc. as both capitalist and missionary. His goal was not only to have the most successful media enterprise, but he took very seriously his responsibility to inform and educate his readers, to raise the level of discourse in this country. Whether he succeeded or not is subject to debate, but there is no denying the depth of his commitment.”

A notable example of an observable depth of commitment that had a lasting impact and influence on America is George Washington. It was illustrated within his papers. “Washington’s writings reveal a clear, thoughtful, and remarkably coherent vision of what he hoped an American republic would become… His words, many of them revealed only for family and friends, reveal a man with a passionate commitment to a fully developed idea of a constitutional republic on a continental scale, eager to promote that plan wherever and whenever circumstance or the hand of Providence allowed.”

Excerpt: Great! What Makes Leaders Great: What They Did, How They Did It and What You Can Learn From It. (Majorium Business Press, Stevens Point, WI 2011)

Read a free Chapter

Written by Timothy F. Bednarz, Ph.D.

February 17, 2014 at 11:00 am

Four Attitudes That Hinder an Empowered Environment

Maintaining that Power Is a Fixed Sum

Traditional organizational thinking promotes the idea that power is a fixed sum; i.e., if one person has more, others have less. Organizations and individuals within it who share this belief are also reluctant to share power. They hold on tightly to it. However, this philosophy seriously retards the accomplishment of extraordinary things through mutual, collective efforts. This is the real barrier to empowerment: when managers and even employees hoard whatever power they have.

This generates powerlessness in others. In turn it generates organizational systems where political skills become “business as usual.” These are actively used to “cover oneself” and “pass the buck.” They become the preferred styles for handling interdepartmental differences and lagging productivity and results. At the same time these actions and their motives create disharmony and hindering roadblocks to cooperative and creative efforts for necessary innovation. An organization will find its products, quality, and services suffer when these wanting political skills are consistently applied, and where eliminating them is overlooked or ignored.

Failing to Provide Organizational Discretion and Autonomy

Applying discretion and autonomy within an organization comes from actively supporting its members and trusting in their ability to take decisive action whenever and wherever necessary. It includes the right to exercise independent judgment, and to make decisions that affect how one does his or her job without having to check in with upper levels every time issues and concerns surface. Without embracing and promoting elements of discretion and autonomy, an organization’s total support network is diminished and ultimately destroyed.

The opportunity to be flexible, creative and adaptive is what enables an organization to make most productive use of its resources in moving ahead and overcoming challenges. If organizations allow for individual discretion, leaders and employees will have greater opportunity to apply their creativity and collective intelligence. They will have more choices about how to successfully accomplish given goals and objectives.

In addition, when an organization practices flexible discretion, it generates higher levels of responsibility and a greater sense of obligation among all members, as all individually feel more powerful and in control of events and circumstances that would otherwise overwhelm them.

Falling Short in Identifying the Real Sources of an Organization’s Power

Within an organization, traditional power is generally thought of as having and maintaining control over its resources. However, the real power of an organization is found in its individual leaders and through their employee groups. This is where the organization’s crucial problems can be solved to ensure its long-term success and viability. An organization can emphasize its willingness to acknowledge the power of its leaders and employees by:

Involving all members in its planning and directives.
Allowing delegation to be an active part of its culture with full trust and confidence that goals and objectives will be met.
Creating and implementing an empowered spirit and team attitude throughout the organization.
Finding unique ways to reward leaders and all other members for accomplishments large and small.

Being Reluctant to Give Power Away to Strengthen Others

Upper management must embrace the idea that the only potential market power and strength they have is maintained by the mutual efforts of their subordinate leaders and employees. It is dependent upon a positive interconnection and interaction among all three parties. Organizations must recognize the necessity of giving power away to others. Upper management must actively practice four principles that strategically strengthen the organization and the members within it. They include:

Giving leaders the power to use their own personal judgment in the delegation of critical assignments and decision making. This includes them then empowering their employees to modify methods and processes to increase quality, productivity and innovation.
Allowing leaders and other members greater discretion and autonomy over resources, projects, direction and outcomes.
Developing an atmosphere that builds relationships, connecting leaders and employees with other powerful people within the organization that can mentor, sponsor and coach them.
Promoting visibility and strengthening people within the organization by sharing information and increasing flexibility in work-related activities. Top management must be able to actively enable others to act with the organization’s best interests at heart, with realistic levels of accountability and without the risk of potential negative consequences.

Excerpt: Empowerment: Pinpoint Leadership Skill Development Training Series (Majorium Business Press, Stevens Point, WI 2011) $ 19.95 USD

Execution: Six Action Steps

Performance Plans Create Results and Maximizes Performance

Objectives Allow Managers to Focus on Obtaining Results

For Additional Information the Author Recommends the Following Books:

Performance Management: The Pinpoint Management Skill Development Training Series

Planning to Maximize Performance: Pinpoint Leadership Skill Development Training Series

Maximizing Financial Performance: Pinpoint Leadership Skill Development Training Series

Improving Workplace Interaction: Pinpoint Leadership Skill Development Training Series

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Written by Timothy F. Bednarz, Ph.D.

October 16, 2013 at 10:49 am

Posted in Connection, Employees, Empowerment, Leadership, Performance, Trust

Tagged with adaptive, autonomy, control, cooperation, culture, decision-making, delegation. Synergy, empowerment, flexibility, independence, innovation, judgment, Organizations, plans, political skills, power, problem solving, productivity, quality, responsibility, status quo

Posts Tagged ‘responsibility’

Encourage Questions

Look for Opportunities to Ask Questions

Ask ‘Personally’

Respect the Questioner

Listen Actively

Be Cooperative

Take Responsibility, But Don’t Solve Every Problem

Follow Up

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Persuasive Communication

Consultative Communication

Empowering Communication

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Basic Definition of Accountability

Personal Accountability

Why Many Will Openly or Silently Resist Accountability?

Some Employees Have an Aversion to Accountability

Some Employees May Be Simply Lazy and Non-Performance Driven

Some Employees May Fear the Loss of Their Jobs or Positions

Some Employees May Not Trust Their Mangers or Supervisors

Pride or Ego Highly Contributes to the Erosion and Resistance to Accountability

Accountability Stimulates Individuals Do Their Very Best

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Maintaining that Power Is a Fixed Sum

Failing to Provide Organizational Discretion and Autonomy

Falling Short in Identifying the Real Sources of an Organization’s Power

Being Reluctant to Give Power Away to Strengthen Others

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Timothy Bednarz, Ph.D Majorium Business Press

Timothy Bednarz@Examiner.com

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